Tanuja Bisht
410 Portrush Road, Linden Park
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in my role. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Wait Staff Member
UTSAV Indian Restaurant
08.2024 - 09.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Tutor
Private Tutoring
04.2022 - 06.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Intern
Sushila Tiwari Government Hospital
04.2021 - 10.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor Of Science - Medical Laboratory Science
Himalayan Garhwal University
India03.2021
Senior Secondary School - Science
DAV Public School
Dehradun, India03.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Attention to details
- Team work and collaboration
- Good Communication
- Sample preparation
- Specimen collection
- Lab result interpretation
- Laboratory safety protocols
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Coles Supermarket
11.2024 - Current
Wait Staff Member
UTSAV Indian Restaurant
08.2024 - 09.2024
Tutor
Private Tutoring
04.2022 - 06.2024
Intern
Sushila Tiwari Government Hospital
04.2021 - 10.2021
Bachelor Of Science - Medical Laboratory Science
Himalayan Garhwal University
Senior Secondary School - Science
DAV Public School
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