Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Tanusarn Pattanakumron

Summary

Goal-driven and customer-focused professional with over 5 years of experience in customer care, sales support, and service roles across diverse industries. Demonstrated success in managing inbound communications, resolving customer concerns, and exceeding KPIs and customer satisfaction targets (95%). Adept at identifying client needs, providing tailored solutions, and building lasting relationships. Now seeking to leverage interpersonal, communication, and problem-solving skills to transition into a dynamic Sales Development Representative role.

Overview

7
7
years of professional experience

Work History

Food and Beverage Attendant

Satang Waymouth
03.2025 - Current

Bartender / Food and Beverage Attendant

Multiple Employers
11.2023 - 03.2025
  • Seri Bar
  • The Newtown Hotel
  • Satang Infinity
  • CBAR - CHAMBERLAIN HOTEL

Fast Food Worker / Kitchen Steward /Food and Beverage

Multiple Employers
11.2022 - 11.2023
  • Sushi Hub
  • Shangri-La The Marina, Cairns
  • Iyara By Sakare Thai Cuisine

Kitchen Hand / Dessert Maker / Prep Cook

Multiple Employers
04.2022 - 11.2022
  • @Bangkok
  • Old School Kafey
  • Pancakes On The Rocks

Customer Associate II

Conduent Business Services Malaysia Sdn.Bhd.
01.2019 - 01.2021
  • Resolved customer issues with a resolution success rate over 90%
  • Achieved and exceeded strict KPIs while delivering 95% customer satisfaction
  • Provided product/service support and handled conflict resolution effectively
  • Built customer loyalty through personal engagement and expert communication

Customer Associate III

Conduent Business Services Malaysia Sdn.Bhd.
07.2018 - 12.2018
  • Managed up to 20 inbound calls daily to resolve concerns and book appointments
  • Assisted customers with policies and referred escalated issues for further handling

Online Picker/Packer

Ceridian
04.2024 - Current

Car Washer

Volkswagen
01.2024 - 04.2024

Bartender

The Newtown Hotel
11.2023 - 04.2024

Bartender

Seri Bar
11.2023 - 03.2024

Delivery Driver

Pro Bros Providero
11.2023 - 12.2023

Kitchen Steward

Shangri-La The Marina
08.2023 - 11.2023

Housekeeping Room Attendant

Airbnb
11.2022 - 11.2023

Food and Beverage Attendant

Iyara By Sakare Thai Cuisine
11.2022 - 09.2023

Fast Food Worker

Sushi Hub
11.2022 - 04.2023

Prep Cook

Pancakes On The Rocks
06.2022 - 11.2022

Dessert Maker

Old School Kafe
05.2022 - 11.2022

Kitchen Hand

@Bangkok (Thai Restaurant)
04.2022 - 11.2022

Delivery Driver / Kitchen Hand / Prep Cook /Food and Beverage Attendant

Multiple Employers
04.2022 - 11.2022

Bartender / Customer-Facing Roles

Multiple Employers
11.2023 - 03.2025

Education

Bachelor of Business Administration -

Prince of Songkla University
05.2018

Mathematics-Science

PSU.Wittayanusorn School
03.2013

Skills

  • Customer Relationship Management
  • Cold Calling & Lead Qualification
  • Communication & Persuasion
  • CRM & Database Handling
  • Problem-Solving & Objection Handling
  • Multitasking Under Pressure
  • Team Collaboration
  • Fluent in English & Thai

ADDITIONAL INFORMATION


  • Able to start working immediately

Timeline

Food and Beverage Attendant

Satang Waymouth
03.2025 - Current

Online Picker/Packer

Ceridian
04.2024 - Current

Car Washer

Volkswagen
01.2024 - 04.2024

Bartender / Food and Beverage Attendant

Multiple Employers
11.2023 - 03.2025

Bartender / Customer-Facing Roles

Multiple Employers
11.2023 - 03.2025

Bartender

The Newtown Hotel
11.2023 - 04.2024

Bartender

Seri Bar
11.2023 - 03.2024

Delivery Driver

Pro Bros Providero
11.2023 - 12.2023

Kitchen Steward

Shangri-La The Marina
08.2023 - 11.2023

Fast Food Worker / Kitchen Steward /Food and Beverage

Multiple Employers
11.2022 - 11.2023

Housekeeping Room Attendant

Airbnb
11.2022 - 11.2023

Food and Beverage Attendant

Iyara By Sakare Thai Cuisine
11.2022 - 09.2023

Fast Food Worker

Sushi Hub
11.2022 - 04.2023

Prep Cook

Pancakes On The Rocks
06.2022 - 11.2022

Dessert Maker

Old School Kafe
05.2022 - 11.2022

Kitchen Hand / Dessert Maker / Prep Cook

Multiple Employers
04.2022 - 11.2022

Delivery Driver / Kitchen Hand / Prep Cook /Food and Beverage Attendant

Multiple Employers
04.2022 - 11.2022

Kitchen Hand

@Bangkok (Thai Restaurant)
04.2022 - 11.2022

Customer Associate II

Conduent Business Services Malaysia Sdn.Bhd.
01.2019 - 01.2021

Customer Associate III

Conduent Business Services Malaysia Sdn.Bhd.
07.2018 - 12.2018

Mathematics-Science

PSU.Wittayanusorn School

Bachelor of Business Administration -

Prince of Songkla University
Tanusarn Pattanakumron