Summary
Overview
Work History
Education
Skills
Websites
Custom
Certification
Custom
Timeline
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Tanusha Ajitsaria

Melbourne,VIC

Summary

Results-driven professional with experience in Retail Ecommerce and Merchandising possesses strong management, is a Goal-oriented and formidable team player, and Eye for detail. Passionate for autodidactic knowledge in various fields. Communication skills that work with others to increase the level of productivity, Reporting & analytical skills along with the ability to lead and motivate.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ECommerce Implementation and Support Specialist

Coles Group
10.2023 - Current
  • Managing Coles B2B scan receiving and electronic invoice process.
  • Implementation the best solution with the supplier’s individual requirements to replace manual process with the electronic documents – PO, Control, POA, ASN, EI.
  • Simplified user guides and FAQ sections, making it easier for customers to find solutions independently.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Following Coles Company guidelines and Educating suppliers, Solution provider, 3PLS – Providing Support through phone, or term chat meeting during the entire integration lifecycle.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Eye to detail to set up each supplier to trade under Coles B2B to receive orders electronically.
  • Engaging Suppliers for B2B Accreditation testing and B2B Re-Accreditation testing process.
  • Resolved complex technical issues promptly, minimizing disruptions to client operations.
  • Onboarding New Suppliers to add them to the Coles B2B network.
  • Excellent communication and collaboration skills.
  • Executing the electronic training with Coles and getting suppliers B2B compliant.
  • Creating a change with Coles DC’s B2B Deliveries.
  • Possess a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices, and industry trends.
  • Manually scanning SCM Pallet Labels for each supplier through Axicon Scanner Verifier to align with the GS1 guidelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Analytical and multitasking skills.
  • Maintaining records of repairs, fixes, and maintenance of Trading partner Management for suppliers on oracle platform. Dealing with technical questions from Suppliers, Service providers, and Category team.
  • Coordinating with the Category team to optimize stock on the shelves at the Coles supermarket to enhance customer experiences.
  • Creating Templates to manage daily BAU activities to work smarter.
  • Setting up new TPM accounts and profiles on Oracle for new B2B suppliers.
  • Working in expeditious retail paced environment with short timeframes for supplier B2B integrations.
  • Performing all the activities needed to onboard a new Supplier to Coles
  • Scan verification of the SCM labels certified to follow GS1 standard guidelines.
  • Work Closely with the Category buyer team to integrate supplier to support upselling processes.
  • Create and maintain technical documentation.
  • Using Spreadsheets or Excel (pivot tables, vlookups etc) in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement.
  • Educating suppliers with the deep understanding of the Coles B2B process and the supply chain to Coles DCs to automate the pick and pack form the Dc’s to the supermarkets directly.
  • Supporting the DCs with the Fresh produce issues and feedbacks and providing it further to the Fresh produce suppliers directly.
  • Checking deliverers and matching them against the history for the PO raised for the ASNs and providing feedback to Fresh produce suppliers.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Created user accounts and assigned permissions.
  • Trained Suppliers on support for any questions relating to Integrated Logistics systems (ILS) and tools, enhancing supplier efficiency and service quality.
  • Established positive relationships with local suppliers to secure fresh produce suppliers and support the BAU process.

EBusiness Engagement Technical Officer AU & NZ

Bunnings Warehouse
09.2015 - 09.2023
  • Troubleshooting to diagnose and resolve Supplier issues with Bunnings connect, SFTP, and AS2.
  • Maintaining records of repairs, fixes, and maintenance of ECP, Oracle. Dealing with technical questions from Suppliers, Service providers, and Team members.
  • Run ad-hoc reports on merchant performance.
  • Frame and Run SQL Queries for reporting purposes.
  • Following company guidelines and Educating suppliers. Providing phone, chat, or in-person support.
  • Efficient communication with Suppliers, Service providers, trading terms, and buyers.
  • Engaging Suppliers for Integration testing, and other projects.
  • Managing the technical aspects, maintaining, and establishing all EDI connections between Bunnings and its suppliers.
  • Look after the E-commerce Support, Engagement, and Performance for Bunnings Group Ltd.
  • Managed projects from start to completion, which involves engagement, implementation, and project management to provide business transformation for better electronic trading with suppliers.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Setting up new accounts and profiles on Oracle, and Bunnings connect for Suppliers.
  • Following company guidelines and Educating suppliers on usage and rules.
  • Providing phone, chat, or in-person support for Bunnings’s suppliers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

In-Home - Kitchens

Bunnings Warehouse
06.2015 - 08.2015
  • Contacting customers for Kitchen, Blinds, and Carpet bookings.

E-Commerce Operations Analyst

Spotlight Anaconda Retail Group (SRG)
06.2012 - 05.2015
  • Complete Operation of E-commerce Online orders of Spotlight AU, Spotlight NZ, and Anaconda Stores.
  • Managing the order fulfilment process for the e-commerce hub stores, from initial fulfilment to end delivery.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managing the end-to-end store transfer and backorder processes to maximize online sales potential within stock availability constraints.
  • Detailed understanding of the allocations process in a retail environment and exceptional analytical skills that influences the cost environment.
  • Coordinated the activities of warehousing, distribution, occupancy, and logistics to identify and implement efficiencies resulting in the optimized performance of the operation.
  • Providing coaching and management to ensure smooth operations of the store and compliance with all systems, policies, packaging, and processes.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
  • Analysed situations with gaps in pick-pack and made further trail adjustments.
  • Managing all inventory processes and system improvements in the e-commerce warehouse.
  • A key focus on details of sales, stock, and processing of orders.
  • Creating improved shopping experiences, meeting, and exceeding the needs of the customer.
  • Other general warehouse duties, such as picking and packing.
  • Ensure distribution processes are effectively planned, project-managed monitored and maintained.
  • Providing feedback reports with sales and popular product availability of product on hub stores managers.
  • Working with the Regional Manager, Store Manager, and Finance to achieve budgets, and targets, and minimize waste.
  • Optimizing customer service, stock accuracy, replenishment, and site measurement.
  • Collaboration with the Content team.
  • Respond to customer inquiries; prompt responses regarding product inquiries, delivery issues, exchanges, returns, and credits, post-sale client relationship management.
  • Strong eye for detail.
  • Stock control of items for special sale.
  • Manage the preparation of operations budgets including capital expenditure.
  • Coordinating inquiries with Australia post and Temando carrier services with Delivery Enquiries, Return to sender, lodged inquiries, and postage manifest cost.
  • Analysing and reporting on in-season sales performance and recommending actions.
  • Strong understanding of SAP, Hybris, CRM, Neto, and MS office.
  • Coordination of orders between Buyer, Customer Care, and hub stores.
  • A quick analysis of Fraud of orders.
  • Website improvement aspect reports every week.
  • Created duties by applicable standards, policies, and regulatory guidelines to promote a safe pick-pack working environment.
  • A quick analysis of Frauds of orders.
  • Website improvement aspect reports every week.

Team Surveyor

Multi-Modal Solution
04.2012 - 11.2012
  • Responsible for Recording the Fare Evasion levels on Trains, Buses, and Trams as an Individual Surveyor and team surveyor.
  • Responsible for the verifications of recording as a Team Surveyor.
  • The job included working with Yarra tram and PTV authorized officers and checking tickets on buses, Trams, and Trains.
  • Responsible for planning the survey and the lunch and tea break.
  • Was also responsible for sorting and preparing the data entry reports in Excel sheets and then posting them to the head office for verification and data analysis. Setting coordination with the individual surveyor and the authorized officer.

Credit Card Officer

Citibank India
03.2010 - 09.2011
  • Management of high-profile client accounts with Citibank.
  • Providing red carpet service to clients by providing the best service offered by Citibank.
  • Responsible for the Management of high-profile clients’ Credit Card Accounts.
  • Processing and regular checking of clients’ accounts in case of fraud or misuse.
  • Have quality conversations with your customers to maintain strong relationships.
  • Responsible for Providing Feedback on all Marketing aspects to the clients regularly on Account details.
  • Selling loans on credit cards, general insurance policies, and personal & business deposit products to personal and self-employed applicants and business deposit products to business customers.
  • Processing of loans on credit cards to customers on the phone and by mail.
  • Processing of Demand draft on the customer’s name and mailed to customer’s confirmed address.
  • Sales targets have been met regularly by my contribution.
  • Contribution of 54 lakh sales every month sales on the loan on credit cards in 2010.
  • The unit was in the Main Support Office.
  • Request of Closure of credit card and bank accounts by customers’ request.
  • Regular recommendations to improve the safety of the client’s finances.
  • Responsible for providing the clients with Private Banking Procedures by Appointment.
  • Responsible for keeping track of the client’s travel details for the safety of their finance.
  • Part of the Introduction team for the Promotion and launch of the Premier Miles Credit Card in South India.
  • Launched premier miles credit card in Chennai city and all over Tamil Nadu.
  • Sold and upgraded Miles Credit Card to Approximately 85,000 customers in 3 months period.
  • Responsible for the Conducting and Presentation of the Introduction of the Premier Miles Credit Card.
  • Identifying cross-sell opportunities when assessing customers’ financial needs, closing sales, and referring more complex products to appropriate specialists.
  • Responsible for Writing Articles in the Citibank monthly Newsletters. Looking after customers' accounts and sorting their finances.
  • Helping Customers currently facing hardships with payments.
  • Wavering off charges on customers’ credit cards if the excuses were convincing enough on special requests.
  • Following up with customers’ credit cards and bank accounts and giving them general advice on payments, interests, and the best deals offered that would be suitable.
  • Advising customers on the documentation and other data that would be required for increasing credit card limits, applying for loans, changes of details on accounts, etc.

Administrative Assistant

Signoraa Saree Pvt. Ltd
05.2008 - 06.2009
  • Responsible for the Promotion of the tags of different products during the Sales perk period.
  • Data Entry of invoices, sales, and direct mail responses.
  • Attending incoming and outgoing emails and call to and from customers.
  • Processing in Store Sales Transactions.
  • Responsible for designing the show window of the boutique and attaching customers by creating exciting local sales and promotions.
  • Maintaining a tidy store and arrangement of show window look. Responsible for designing outfits in the store.
  • Responsible for answering product queries. Knowledge of management staff and stock. Responsible for the final sales by customers.

Education

MSc. - International Management

University of Exeter
01.2012

Bachelor - Bank Management

University of Madras
01.2010

Skills

  • Strong attention to detail
  • Organizational skills
  • Multi-tasking
  • Teamwork
  • Process improvement solutions
  • Attention to detail
  • Strong communication
  • E-commerce
  • Profit enhancement
  • Inventory management

Websites

Custom

Sustainability, Enjoy Research & Self Learning, Cooking, E-commerce, Balloon Garlands Creations for Events

Certification

  • Emotional Intelligence - 2020
  • Time Management - 2016
  • SQL - 2015
  • Certificate for helping co-ordinate “Confluence”- a conference on the theme of Leadership, Change, and Abolition of Child Labor - 2001
  • Certificate of Excellence provided by Adam Khoo Learning Technologies Group
  • E-Commerce Shopify Certification – 2016

Custom

Exeter Award- for attending workshops, seminars, and active involvement in the university - 2012., Ernst & Young Business Game - Winner - 2012, ICAEW Business Challenge - Winner - 2012, Diamond Jubilee Celebration at Ethiraj College for Women – Certificate of Merit was Member of the winners of College Band (2007 – 2008)., IBM Business Challenge: Participant - 2007, Appreciated by Padma Seshadri Bala Bhavan Senior Secondary School for Painting the School Compound Walls (2006 – 2007)., Shiamak's Summer Funk Summer Workshop – Performed at Summer Funk show (Adult Beginner) – May 2006, Chinmaya Geeta Chanting Competition – City level Geeta Chanting Competition – 2005, Squash - National Level Player – Runner Up (2003 – 2005)., Indian Public School's Conference – General Knowledge Test (2001). Prep School Inter-House Hockey Winner for Vindhya House (2001)., The Hindu Newspaper Young World – Article Published in Quest the Newspaper in Education Program - November 2000.

Timeline

ECommerce Implementation and Support Specialist

Coles Group
10.2023 - Current

EBusiness Engagement Technical Officer AU & NZ

Bunnings Warehouse
09.2015 - 09.2023

In-Home - Kitchens

Bunnings Warehouse
06.2015 - 08.2015

E-Commerce Operations Analyst

Spotlight Anaconda Retail Group (SRG)
06.2012 - 05.2015

Team Surveyor

Multi-Modal Solution
04.2012 - 11.2012

Credit Card Officer

Citibank India
03.2010 - 09.2011

Administrative Assistant

Signoraa Saree Pvt. Ltd
05.2008 - 06.2009

MSc. - International Management

University of Exeter

Bachelor - Bank Management

University of Madras

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Tanusha Ajitsaria