Tanusha Basnet
Campsie,NSW
Summary
Results-oriented professional with a proven track record of success in effectively resolving technical problems and providing comprehensive support for a diverse range of hardware and software systems. Skilled in troubleshooting complex technical issues and delivering hands-on assistance to users. Demonstrates exceptional customer service abilities and possesses strong time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Islington College
Host
Seagrass Boutique Hospitality Group
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
IT Intern
Islington College
01.2021 - 12.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Researched new technologies to boost information security.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
Content Writer
KPO and Company Pvt. Ltd.
01.2020 - 12.2020
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Performed keyword research to optimize content for SEO.
Education
Bal Kalyan Vidya Mandir (B.K.V.M)
01.2016
Master - Applied Information Technology
Victoria University
09.2024
Bachelor - Computer Networking and IT Security
Islington College
01.2023
Everest Secondary School
01.2018
Skills
- Fluent in English, Nepali and Hindi
- Excellent teamwork and collaboration
- Problem-Solving and hardworking
- Quick learner with Outstanding communication skills
- Flexible Schedule
- Research
- IT support experience with Operating System Knowledge
- Information Security Awareness
- Cloud computing understanding
- Cybersecurity best practices
- Customer Service
Certification
- CompTIA A+
- CCNA: ENSA
Availability
Part-time available: My visa condition permits me to work part-time with no working restrictions.
References
- Samrat Gautam,Desktop Support Specialist, Virgin Airlines, Samrat.gautam@virginaustralia.com, 0433 964 483
- Luna Shrestha, Registered Nurse, lunastha@gmail.com, 0450 062 737
Disclaimer
I affirm that the information given above is true, complete, and correct to best of my knowledge.
Timeline
Host
Seagrass Boutique Hospitality Group
06.2023 - Current
IT Intern
Islington College
01.2021 - 12.2021
Content Writer
KPO and Company Pvt. Ltd.
01.2020 - 12.2020
Intern
Islington College
Bal Kalyan Vidya Mandir (B.K.V.M)
Master - Applied Information Technology
Victoria University
Bachelor - Computer Networking and IT Security
Islington College
Everest Secondary School
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