TANUSRI KORRA
Sydney,Australia
Summary
As a self-motivated Master of Information System Graduate from the University of Southern Queensland, and an experienced Desktop and Network Support administrator successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
IT Network Support
Bingo Industries
03.2022 - Current
- Supporting the users face to face and through remote with all IT related issues
- Creating the backup and recovery for new systems with organization’s applications
- Managing the Re-imaging the new laptops, mini desktops, mobiles phones to the users
- Configuring the new laptops, mini desktops, mobiles phones to the users
- Pushing and removing the applications in multiple computers and mobiles using Manage Engine
- Supporting all the OKTA authentication admin center issues like assigning groups, apps, activations, importing users, reports export and Managing directory
- Assigning licenses, giving the access to shared emails, creating groups, through Microsoft exchange center
- Installing and configuring Cisco and Avaya hard and soft phones
- Configuring and mapping the docket printers
- Managing Teams admin center, Team viewer console, Microsoft Azure basic issues
- Supporting network team and troubleshooting the LAN and WAN related issues
- Setting up the laptops to domains, doing user configuration, arranging the entire desk including hardware
- Troubleshooting all the application issues on desktops, laptops, applications and mobile devices
- Hands on Active Directory like resetting the passwords, unlocking, assigning and removing the groups, providing accesses, managing the database
- Managing the IT tickets Queue on Jira portal, assigning tickets to diff departments, maintaining SLA and controlling the cause of maximum tickets
- Managing and configuring the Amazon Connect user management, support all issues related
- Working with users on application Navision to formulate and document business requirements.
IT Administrator (Casual)
Axiom Technologies
09.2018 - 01.2020
- Worked as a casual IT contractor for the WIPRO project NBN, Siemens and Tal
- Providing the administration support, performing helpdesk and email support when needed
- Troubleshooting the user's computers, laptops, tabs and mobile phones when the network issue arises
- Providing 1st and 2nd level IT technical support face to face, remotely, via email and phone
- Installing, upgrading and enhancing applications as required and user’s IT PC hardware and basic connections and cabling
- Providing general support for user’s computer desktop and peripherals environment including phones and mobile devices
- Securing the desktop environment through virus protection and policies.
Desktop – Administrator
Wipro Technologies
01.2014 - 01.2016
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, laptops, applications and mobile devices
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications
- Resolving Users queries and providing solutions in case of emergency by taking the Remote of the user computers through Bomgar&Dameware
- Resolving the McAfee Related issues and Citrix Related issues to the users, MS Office tools and installation, antivirus, browser, VPN software, Network troubleshooting that includes DNS
- Support end-users on Microsoft operating systems, Microsoft Office applications, configuration and troubleshooting of printers & Networks
- Performed as a best Queue manager for biggest region and routing tickets to appropriate groups
- Troubleshooting software and hardware issues in a Windows based environment, Windows 10, Office 365, Active Directory, and Networking
- User administration, remote technical trouble shooting, provide resolution and server administration.
IT Support
Tata Business Support and Services
01.2012 - 01.2014
- Consistently met deadlines and requirements for all production work orders
- Improve quality of service and increase client delight
- Identifying Root Causes for rising of incidents due to which the customer got affected and solving the issue with appropriate resolution
- Call handling to develop first hand sensing of customer pulse and manage irate customers
- Supporting general desktop applications
- Deploying, administering Windows desktop software
- Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
Education
Professional Year Program – (Information Technology) -
QIBA
Sydney, NSW06.2019
Masters of Information Systems -
University of Southern Queensland
Toowoomba, QLD06.2018
Bachelors Of Technology: Computer Science Engineering -
Jawaharlal Nehru Technology University
Hyderabad, IndiaSkills
- Network Access Control
- Network Troubleshooting
- Mobile Device Management
- ITIL Framework
- VPN implementation
- Server Management
- IT Asset Management
- Incident Management
- Network Firewall Management
- IP Addressing and Subnetting
Computer Proficiencies And Packages
HTML, Power Shell, Windows 8/10/11, MS Outlook, MS-Exchange, MS-Excel, MS-Access, Power point, Active Directory, SCCM, Manage Engine, Microsoft Admin Center, OKTA admin, Office 365, Access management, Teams Admin, Amazon connect management
Key Skills And Attributes
- Excellent communication and presentation skills.
- Outstanding customer service skills and dedication to work.
- Team working, meeting deadlines and flexibility in unfamiliar focus area
- Problem solving by thinking innovative and logic solutions.
- Accurate time management skills and able to work under pressure.
Hobbies and Interests
- Following the new updates of technology related to IT
- Learning about native English speaking language
- Cooking variety of dishes
- Painting abstract designs, and Interior designing.
Timeline
IT Network Support
Bingo Industries
03.2022 - Current
IT Administrator (Casual)
Axiom Technologies
09.2018 - 01.2020
Desktop – Administrator
Wipro Technologies
01.2014 - 01.2016
IT Support
Tata Business Support and Services
01.2012 - 01.2014
Professional Year Program – (Information Technology) -
QIBA
Masters of Information Systems -
University of Southern Queensland
Bachelors Of Technology: Computer Science Engineering -
Jawaharlal Nehru Technology University