Tanveen Kaur
Ngunnawal,ACT
Summary
Proven professional with a track record of enhancing customer loyalty at Kashmir Water Solutions, adept in organization and verbal communication. Excelled in resolving complaints and managing high-stress situations, leading to positive client feedback and retention. Skilled in data entry and customer relations, consistently delivering beyond expectations.
Overview
5
5
years of professional experience
Work History
Receptionist
Chai Nagri
06.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Student Nurse
Guru Gobind Singh Medical College and Hospital
09.2022 - 05.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
Customer Service Representative
Kashmir Water Solutions
04.2020 - 05.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Nursing - Medical
University of Canberra
Canberra, ACTSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Receptionist
Chai Nagri
06.2024 - 12.2024
Student Nurse
Guru Gobind Singh Medical College and Hospital
09.2022 - 05.2024
Customer Service Representative
Kashmir Water Solutions
04.2020 - 05.2022
Bachelor Of Nursing - Medical
University of Canberra
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