Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanveen Kaur

Ngunnawal,ACT

Summary

Proven professional with a track record of enhancing customer loyalty at Kashmir Water Solutions, adept in organization and verbal communication. Excelled in resolving complaints and managing high-stress situations, leading to positive client feedback and retention. Skilled in data entry and customer relations, consistently delivering beyond expectations.

Overview

5
5
years of professional experience

Work History

Receptionist

Chai Nagri
06.2024 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Student Nurse

Guru Gobind Singh Medical College and Hospital
09.2022 - 05.2024
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Performed regular rounds to check on well-being of patients.
  • Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
  • Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
  • Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.

Customer Service Representative

Kashmir Water Solutions
04.2020 - 05.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor Of Nursing - Medical

University of Canberra
Canberra, ACT

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working

Timeline

Receptionist

Chai Nagri
06.2024 - 12.2024

Student Nurse

Guru Gobind Singh Medical College and Hospital
09.2022 - 05.2024

Customer Service Representative

Kashmir Water Solutions
04.2020 - 05.2022

Bachelor Of Nursing - Medical

University of Canberra

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Tanveen Kaur