Tanveer Kaur
Melton West,VIC
Summary
Enthusiastic student advisor eager to contribute to team success through Clear understanding Motivated to learn, grow and excel. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Advisor
Open Universities Australia
10.2023 - Current
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Promoted a positive online culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Enhanced student retention by providing personalized academic guidance and support.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
Assistant Manager
ALH Hotel
10.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Assistant
Australia Post
07.2021 - 10.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
VIP Host
CLOCK HOTEL AT FLINDERS
07.2020 - 10.2020
- Answered customer questions about hours, seating and Hotel information.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Used cash registers and credit card machines to cash out customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services and company information.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Gaming Attendant
Clocks At Flinders
12.2019 - 07.2020
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Explained and demonstrated games and attractions to assist guests.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Makeup Artist
Self Employed
06.2019 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Kept detailed records of customer information and services provided to increase return customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
CUSTOMER SERVICE SUPERVISOR
O’BRIEN CATERING GROUP
07.2015 - 02.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with locating and choosing merchandise in any store department.
- Used POS system to enter orders, process payments, and issue receipts.
- Prepared beverages and filled food orders for customers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Gaming Supervisor
The Club
10.2020 - 10.2021
- Boosted customer loyalty by offering consistent gaming standards.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Diploma -
Menzies Institute
Diploma In Hospitality 05.2017
Skills
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Problem Solving
- CRM Software
- Verbal and Written Communication
- Cash Register Operations
- Priority management
- Leadership
- Training and mentoring
- Team Building
- Organization and Time management
- Supervision
- Leadership
- Training and mentoring
- Team Building
- Organization and Time management
- Supervision
Certification
Responsible service of Gaming
Responsible service of Alcohol
Timeline
Student Advisor
Open Universities Australia
10.2023 - Current
Assistant Manager
ALH Hotel
10.2021 - 10.2023
Customer Service Assistant
Australia Post
07.2021 - 10.2022
Gaming Supervisor
The Club
10.2020 - 10.2021
VIP Host
CLOCK HOTEL AT FLINDERS
07.2020 - 10.2020
Gaming Attendant
Clocks At Flinders
12.2019 - 07.2020
Makeup Artist
Self Employed
06.2019 - Current
CUSTOMER SERVICE SUPERVISOR
O’BRIEN CATERING GROUP
07.2015 - 02.2018
Diploma -
Menzies Institute
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