Tanvi Khanna
ADELAIDE,Australia
Summary
Compassionate and experienced Support Worker and Store Manager with a strong background in disability and mental health support, combined with proven leadership and operational management experience. Skilled in person-centred care, personal care, medication assistance, behaviour support, seizure management, community participation and promoting independence. Experienced supporting clients with non-verbal intellectual disabilities, epilepsy, schizophrenia, bipolar disorder and multiple sclerosis. As a Store Manager, I have extensive experience leading teams, managing daily operations, rostering and workforce planning, staff training and performance management, inventory control, cash handling, customer service, compliance and maintaining high workplace standards. My management experience has strengthened my leadership, communication, decision-making and ability to remain calm and effective in high-pressure environments. I am a reliable, empathetic and proactive professional who brings strong organisational and leadership skills to every role, with a genuine commitment to supporting people with dignity, respect and independence.
Overview
10
10
years of professional experience
Work History
Support Worker
Royal Health
01.2026 - Current
- Deliver person-centred support to clients with complex needs while promoting dignity, choice and independence.
- Provide medication support and assistance with activities of daily living in line with individual requirements and care plans.
- Assist in behaviour management and encourage positive participation in daily routines.
- Enable community access and engagement while prioritizing safety and wellbeing.
- Document and communicate key information to ensure continuity of care.
Store Manager
Subway (OTR)
06.2022 - Current
- Drive sales through team motivation, customer service and upselling strategies.
- Lead, coach and develop team members to achieve performance and service targets.
- Managed store operations, supervised staff, coordinated rostering, controlled inventory, handled cash, and generated daily reports.
- Plan staff rosters according to operational and business requirements.
- Controlled stock ordering and inventory while minimizing waste.
- Maintain food safety, hygiene and workplace health and safety standards.
- Resolved customer issues promptly, fostering a positive workplace culture.
Support Worker
Project Pisces
06.2024 - 01.2026
- Provided person-centred care for clients with non-verbal intellectual disabilities and epilepsy.
- Facilitated seizure management through adherence to individual care plans and safety protocols, ensuring client safety.
- Assisted with personal care, medication, mobility and activities of daily living.
- Promoted community participation and social engagement, enhancing client independence and quality of life.
- Ensured compliance and safety by maintaining accurate documentation and following established procedures.
Support Worker
Hireup Agency
01.2022 - 01.2024
- Provided tailored support to clients with complex mental health and physical needs, enhancing their daily living skills.
- Facilitated personal care, mobility assistance, and medication reminders to ensure client well-being.
- Supported clients with epilepsy and non-verbal communication using person-centred strategies.
- Promoted independence and social inclusion, enabling clients to participate actively in community activities.
Baker
Coles Supermarket
09.2021 - 08.2022
- Prepared bakery products to meet quality and presentation standards.
- Ensured consistency in product quality and presentation.
- Maintained clean, hygienic, and compliant work environment to ensure safety and quality.
- Assisted with stock rotation and inventory control to minimize waste and ensure product freshness.
Decorator / Pastry Cook
The Cheesecake Shop
05.2016 - 01.2022
- Produced and decorated cakes to high quality, presentation and customer requirements.
- Managed custom orders while delivering exceptional customer service.
- Streamlined stock control and inventory management processes.
- Facilitated onboarding and training for new staff to enhance team readiness.
- Maintained hygiene and food safety standards.
Cleaner / Kitchen Hand (Aged Care)
Pinnacle People
01.2018 - 01.2019
- Assisted in meal preparation to provide nutritious options for residents.
- Maintained cleanliness of facilities through thorough cleaning and sanitizing procedures.
- Ensured hygiene and safety standards in kitchen and aged care environments.
- Operated cleaning equipment to ensure efficient and effective surface treatment.
- Managed waste disposal following environmental safety guidelines and protocols.
Personal Care & Support Worker
Mediserve Nursing Agency
01.2017 - 12.2017
- Provided personal care support for residents, ensuring comfort and dignity during showering, dressing, and feeding.
- Monitored and reported changes in residents' conditions to nursing staff to facilitate timely interventions.
- Adhered to infection control and hygiene standards, contributing to a safe and healthy environment for residents.
Education
Master of Professional Accounting -
Certificate III - Individual Support (Ageing and Disability)
Skills
- Person-centred care and support
- Disability and mental health support
- Personal care, mobility and daily living assistance
- Medication assistance and support
- Seizure management in accordance with care plans
- Behaviour support and promoting independence
- Community access and social inclusion
- NDIS documentation and compliance
- Infection control, hygiene and WHS
- Communication, teamwork and leadership
- Staff training, rostering and performance management
- Inventory, cash handling and financial reporting
- Customer service and conflict resolution
- Microsoft Word and Excel
Additional Information
Driver's Licence and own transport, Experienced with non-verbal clients and complex support needs, Competent in Microsoft Word and Excel, Strong commitment to client dignity, privacy, confidentiality and independence
Availability
AM, PM, AM/PM, AM/PM, AM/PM, True Monday: AM Wednesday: PM Friday: AM/PM Saturday: AM/PM Sunday: AM/PM
Education And Qualifications
- Master of Professional Accounting
- Certificate III in Individual Support (Ageing and Disability)
- Assist with Medication qualification
- Senior First Aid
- Manual Handling
- Current Police Clearance
- DCSI Screening
Timeline
Support Worker
Royal Health
01.2026 - Current
Support Worker
Project Pisces
06.2024 - 01.2026
Store Manager
Subway (OTR)
06.2022 - Current
Support Worker
Hireup Agency
01.2022 - 01.2024
Baker
Coles Supermarket
09.2021 - 08.2022
Cleaner / Kitchen Hand (Aged Care)
Pinnacle People
01.2018 - 01.2019
Personal Care & Support Worker
Mediserve Nursing Agency
01.2017 - 12.2017
Decorator / Pastry Cook
The Cheesecake Shop
05.2016 - 01.2022