Tanvi Kumar
Melbourne,VIC
Summary
Dynamic Operations manager with extensive experience in emergency assistance, health administration, and claims management. Developed key performance indicators and targeted training programs that improved operational efficiency and increased employee engagement. Committed to utilizing a solutions-oriented approach to enhance client experiences in pharmaceutical sales.
Overview
13
13
years of professional experience
Work History
Operations Manager
First Assistance LTD
Melbourne, Australia
05.2024 - Current
- Developed and implemented KPIs to drive performance accountability and operational excellence.
- Designed targeted training programs to enhance team knowledge and performance.
- Fostered a culture of continuous improvement, strengthening employee engagement and team effectiveness.
- Managed emergency assistance operations for travel and medical insurance across Australia and New Zealand, ensuring timely support for clients.
- Collaborated with claims teams to streamline claim processing, assessment, approvals, and decision-making, enhancing overall workflow.
- Ensured efficient case management by adhering to policies and promptly resolving customer-related issues, improving client satisfaction.
Mental Health Residential Worker
Tradewinds Australia
Metro Melbourne, Australia
04.2022 - 02.2026
- Provided trauma-informed support to individuals and families affected by family violence, enhancing mental health and wellbeing.
- Conducted risk assessments and developed safety plans while delivering client-centred care prioritising emotional safety and autonomy.
- Collaborate effectively with multidisciplinary teams, including mental health professionals, legal services, and housing providers to ensure holistic, wrap-around support.
- Executed crisis intervention and navigated referral pathways while maintaining clear, confidential case documentation.
Team Leader
First Assistance LTD
, Australia and New Zealand
07.2018 - 05.2024
- Gained extensive knowledge in Emergency assistance for travel and medical insurance, leading and guiding case managers, resolving client's medical issues, and managing crisis situations.
Case Manager
First Assistance NZ ltd
06.2016 - 06.2018
- Facilitated client assessments to determine needs and develop tailored care plans.
- Coordinated services with healthcare providers and community resources for clients.
Care Coordinator
ARI (At risk individual Project)
06.2015 - 06.2016
- Tasks included health administration, implementation and initiating Care Plan for selected Mental health/AOD patients, liaising with healthcare staff, and managing project funding.
Mental Health Support Worker
03.2013 - 05.2015
- Delivered emotional support to clients in individual and group settings.
- Assisted clients with daily living activities and personal care tasks.
Education
Graduate Diploma - Health Sciences in Mental Health and Addictions
AUT University
New Zealand01-2014
Bachelor of Medicine and Bachelor of Surgery - Medicine
Dr. D.Y. Patil University And Research Center
Pune, India03-2012
Skills
- Claims processing expertise
- Leadership and team management
- Analytical skills and problem solving
- Effective communication
- Project coordination
- Technical skills
Languages
Hindi
Timeline
Operations Manager
First Assistance LTD
05.2024 - Current
Mental Health Residential Worker
Tradewinds Australia
04.2022 - 02.2026
Team Leader
First Assistance LTD
07.2018 - 05.2024
Case Manager
First Assistance NZ ltd
06.2016 - 06.2018
Care Coordinator
ARI (At risk individual Project)
06.2015 - 06.2016
Mental Health Support Worker
03.2013 - 05.2015
Graduate Diploma - Health Sciences in Mental Health and Addictions
AUT University
Bachelor of Medicine and Bachelor of Surgery - Medicine
Dr. D.Y. Patil University And Research Center