Summary
Overview
Work History
Education
Skills
Certification
Rference
Timeline
Generic

Tanvir Khan

Sunshine,VIC

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Jetstar Airways
07.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.

Security Officer

Etnan Security
07.2022 - 06.2023
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Concierge Team Member

MICM Real Estate
08.2021 - 05.2022
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.

Relief Duty Manager

Griffith Leagues Club
09.2019 - 06.2021
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Preparing employee day shift.
  • Safe count.
  • Count till and Float
  • Allocations job to the staff.
  • Monitor and supervise Bistro, Bar and gaming staff.
  • Maintain the RSA inside the venue.
  • Make sure everything inside venue running smoothly during business hour.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Assisted in budget planning and forecasting activities to support effective financial management within the department.

Customer Service Representative

COLES EXPRESS
04.2013 - 07.2019
  • Handled cash and store stuff by promoting monthly specials and products
  • Console operating.
  • Stock management and rotating.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Junior Officer

First Security Islami Bank PLC
09.2007 - 06.2012
  • Improved team collaboration by initiating weekly meetings and fostering open communication.
  • Streamlined office processes for increased efficiency through the implementation of new software systems.
  • Managed projects for successful completion, ensuring tasks were completed on time and within budget.
  • Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Coordinated events and training sessions, resulting in increased employee engagement and knowledgesharing.
  • Optimized workflow processes to reduce operating costs and improve overall productivity levels.
  • Maintained accurate records of financial transactions, ensuring data integrity and compliance with internal controls.
  • Analyzed complex datasets to identify trends and patterns which informed strategic decisions made by senior leadership.

Education

BBA - Business Administration

East West University
DHAKA
05.2005

Skills

  • Empathy
  • Adaptability
  • Communication
  • Take Responsibility
  • Patience
  • Effective Listening
  • Time Management
  • Duty delegation

Certification

  • Security Certificate II, August,2021
  • FIRST AID Training October, 2020
  • Anti Money Laundering Training September, 2020

Rference

Reference can be Provided upon Request

Timeline

Customer Service Officer

Jetstar Airways
07.2023 - Current

Security Officer

Etnan Security
07.2022 - 06.2023

Concierge Team Member

MICM Real Estate
08.2021 - 05.2022

Relief Duty Manager

Griffith Leagues Club
09.2019 - 06.2021

Customer Service Representative

COLES EXPRESS
04.2013 - 07.2019

Junior Officer

First Security Islami Bank PLC
09.2007 - 06.2012

BBA - Business Administration

East West University

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