Tanya

Provide high-quality HR support within EDConnect’s Shared Service Centre, managing a high volume of enquiries related to payroll, leave, and policy interpretation for permanent, temporary, and casual teaching and non-teaching staff across NSW public schools.

Deliver accurate and timely advice in line with NSW Government policies, relevant awards, and the Fair Work Act 2009, ensuring compliance and clarity for all employee types.

Demonstrate strong knowledge of NSW education sector working conditions, including leave entitlements, industrial instruments, and departmental procedures.

Hands-on experience using SAP HR Portal to manage leave transactions, payroll queries, and employee records with a high level of accuracy.

Maintain detailed records of customer interactions in CRM systems, ensuring data integrity, effective case management, and timely resolution of enquiries.

Provide professional, empathetic service while maintaining confidentiality, with a consistent focus on meeting service level agreements (SLAs) and achieving customer satisfaction targets.

Escalate complex or sensitive enquiries appropriately while collaborating with team members to ensure high-quality outcomes and service continuity.

• Auditing recruitment, managing offers, and ensuring compliance with governance reporting and onboarding support
• Work closely with candidates, hiring leaders and recruiters to ensure real-time communication on recruiting initiatives and issues arising
• Schedule complex, high-volume interviews phone screens, video conferencing, work samples, presentations, and onsite interview
• Ensure high quality results, process compliance to operating guidelines and aligning with global recruitment standards
• Create, validate and post requisitions
• Make candidate and requisition updates in the applicant tracking system appropriately
• Execute end to end offer management process and ensure all offer templates and new hire contracts are up to date
• Ensure data integrity throughout the Recruiting lifecycle; this includes loading new positions into the ATS, scanning and saving supporting documentation, and maintaining data routinely
• Support recruiters in generating and sending offers and contracts to the candidate, and sending disposition correspondence as needed
• Initiate and assess pre-hire diligence, including background checks
• Liaison with Background Verification, Right To Work, and Recruitment Servicing Operations team to ensure process compliance
• Update all GTA process and policy documentation as required
• Attend to the Recruitment Support inbox and escalate queries as required

• Schedule complex, high-volume interviews phone screens, video conferencing, work samples, presentations, and onsite interview
• Facilitate all interviews to include
• Support pre/post-interview meetings and hosting duties
• Provide updates to candidates regarding their applicant/ interview status as needed
• Develop strong client and stakeholder relationship (Hiring Managers, Recruiting, REW) and maintain effective communication channels
• Collaborate with other team members to improve and streamline processes
• Track and update candidate interactions in Application Tracking System (ATS)
• Assist with various reports preparations
• Support additional Ad-hoc duties as needed by the recruiting coordination team, Organization of different events, Job fairs and similar

• Facilitate & schedule trainings
• Develop, coordinate & maintain all training courses and programs
• Schedule and coordinate all training with Managers and Supervisors
• Prepare material and induct employees and management who are appointed for training
• Collect, comply and report results of evaluation, attendance and training data
• Maintain management training & tracking process owner
• Track for completion and process communication and certifications to recipients
• Welfare measures, management- Employee get together, Monthly birthday bash, picnics, parties to keep the employees engaged
• Celebrations - conducted end-to-end events and other company programs
• Internal communication mailers which included mailers of birthday, thought of the day, policies, anniversaries, festivals and more
• Free Health checkup camps for employees, Canopies from vendors to increase employee engagement funds
• Team building to enhance motivational levels and productivity
• Conducting Induction programs for new joiners
• Welcoming the new employees in the organization and introducing them to various departments

• Dealing with internal teams
• Assisting HR Team
• Handling candidate's record
• Contacting shortlisted candidates and conducting HR rounds
• Following end-to-end recruitment procedure
• Ensuring a positive experience for the candidates throughout the interview procedure
• Using social media, job portals, internet sourcing and other technical means to source candidates for open jobs

• Company Overview: US Telecom Company
• Troubleshooting of internet services for wired and wireless high-speed internet modems
• Chats to be converted to sales after resolution to primary issue
• Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
• Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
• Provided administrative support to senior analysts and department professionals.
• Generated monthly forecasting information to contribute to executive reports.