Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya Aherne

Brisbane,QLD

Summary

I am a self-motivated, customer focused person with over 6 years in the finance industry, admin skills and willing to learn new skills. Currently working in a sales position.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales

IKEA
08.2022 - Current
  • Achieved personal and store sales goals by applying sound customer service and sales protocol.
  • Provided service and sales to walk-in customers.
  • Keep stock full and tidy with merchandising

Dispatch Assistant

Zoom Garden
09.2020 - 07.2022
  • Enhanced dispatch efficiency by streamlining communication processes between departments.
  • Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
  • Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.

Office Manager

Widebay Concreting (Family Business)
01.2015 - 01.2018
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Representative

Bank Of Qld
03.2004 - 01.2005
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Bank teller duties
  • Insurance Quotes
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled customer inquiries and suggestions courteously and professionally.

Senior Customer Service Officer/ Supervisor

Wide Bay Capricorn (Ausbank)
01.1999 - 01.2004
  • Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
  • Implemented new training programs for junior customer service officers, leading to improved performance levels.
  • Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
  • Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
  • Teller duties
  • Insurance
  • cleaning of branch

Education

High School Diploma -

Hervey Bay High School
Hervey Bay, QLD

Skills

  • Sales Administration
  • Bookkeeping
  • Financial services
  • Sales customer service

Certification

Cert 5 in bookkeeping

cert 3 in financial services

Advanced certificate in Floristry

Timeline

Sales

IKEA
08.2022 - Current

Dispatch Assistant

Zoom Garden
09.2020 - 07.2022

Office Manager

Widebay Concreting (Family Business)
01.2015 - 01.2018

Customer Service Representative

Bank Of Qld
03.2004 - 01.2005

Senior Customer Service Officer/ Supervisor

Wide Bay Capricorn (Ausbank)
01.1999 - 01.2004

High School Diploma -

Hervey Bay High School

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Tanya Aherne