Tanya Aherne
Brisbane,QLD
Summary
I am a self-motivated, customer focused person with over 6 years in the finance industry, admin skills and willing to learn new skills. Currently working in a sales position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales
IKEA
08.2022 - Current
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Provided service and sales to walk-in customers.
- Keep stock full and tidy with merchandising
Dispatch Assistant
Zoom Garden
09.2020 - 07.2022
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
Office Manager
Widebay Concreting (Family Business)
01.2015 - 01.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Bank Of Qld
03.2004 - 01.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Bank teller duties
- Insurance Quotes
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Customer Service Officer/ Supervisor
Wide Bay Capricorn (Ausbank)
01.1999 - 01.2004
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Implemented new training programs for junior customer service officers, leading to improved performance levels.
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
- Teller duties
- Insurance
- cleaning of branch
Education
High School Diploma -
Hervey Bay High School
Hervey Bay, QLDSkills
- Sales Administration
- Bookkeeping
- Financial services
- Sales customer service
Certification
Cert 5 in bookkeeping
cert 3 in financial services
Advanced certificate in Floristry
Timeline
Sales
IKEA
08.2022 - Current
Dispatch Assistant
Zoom Garden
09.2020 - 07.2022
Office Manager
Widebay Concreting (Family Business)
01.2015 - 01.2018
Customer Service Representative
Bank Of Qld
03.2004 - 01.2005
Senior Customer Service Officer/ Supervisor
Wide Bay Capricorn (Ausbank)
01.1999 - 01.2004
High School Diploma -
Hervey Bay High School