Tanya Barnett
3 Hallen Place WEST HOXTON,NSW
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
22
22
years of professional experience
Work History
Senior Rates Officer
Fairfield City Council
03.2024 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Causal Leisure Centre Customer Service Officer
Fairfield City Council
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Specialist Support Officer Rating Services
Fairfield City Council
03.2022 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Trained new personnel regarding company operations, policies and services.
Fulltime Leisure Centre Customer Service Officer
Fairfield City Council
11.2012 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Full Time Level 5 Promotions Coordinator / Marketing
St Johns Park Bowling Club
11.2010 - 10.2012
- Managed day-to-day functions of promotion and marketing departments.
- Facilitated open communication among team members, leading to improved collaboration on promotion projects.
- Monitored product market and adjusted marketing plans.
Full Time Level 4 Receptionist Supervisor
St Johns Park Bowling Club
05.2009 - 11.2010
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
Full Time Level 3 Receptionist
St Johns Park Bowling Club
06.2007 - 05.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Full Time Level 3 Club Employee/ Relief Club Supervisor
St Johns Park Bowling Club
06.2004 - 06.2007
- Set high standards for quality service delivery while empowering employees to take ownership of their roles.
- Fostered a positive work environment among staff members through team-building activities and open communication channels.
- Streamlined club operations through effective staff scheduling, task delegation, and resource allocation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Full Time Level 3 Club Employee
St Johns Park Bowling Club
03.2004 - 06.2004
- Self-motivated, with a strong sense of personal responsibility.
- GPU, PMA, TAB, Keno, Change Box Attendant, Bartender, Coffee Shop Attendant, Functions, Bistro Attendant
Part Time Level 3 Club Employee
St Johns Park Bowling Club
11.2002 - 03.2004
- Self-motivated, with a strong sense of personal responsibility.
- GPU, PMA, TAB, Keno, Change Box Attendant, Bartender, Coffee Shop Attendant, Functions, Bistro Attendant
Education
RCG Certificate -
Wetherill Park College Tafe
01.2020
RSA Certificate -
Wetherill Park College Tafe
01.2020
First Aid Course -
Liverpool College Tafe
01.2020
OH&S Course -
01.2012
Max Potential Youth Leadership Program -
01.2011
Microsoft Office 2010 upgrade -
01.2010
Manual Handling Certificate -
St Johns Park Bowling Club
01.2009
Certificate 3 in Hospitality Operations -
Wetherill Park College Tafe
01.2010
Certificate 2 in Hospitality Operations -
Wetherill Park College TAFE
01.2000
Statement in Coffee Shop/Fast Food Operations -
Wetherill Park College TAFE
01.1998
Statement of Attainment in Hospitality Essentials -
Wetherill Park College TAFE
01.1996
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Excellent communication
- Teamwork
References
- Natalie Todorovic, 0419 139 446, FCC Leisure Centre Customer Service Manager, ntodorovic@fairfieldcity.nsw.gov.au
- Suzy Melki, 0416 112 850, Strathfield Council Rates Coordinator, suzy.melki@strathfield.nsw.gov.au
Timeline
Senior Rates Officer
Fairfield City Council
03.2024 - Current
Causal Leisure Centre Customer Service Officer
Fairfield City Council
03.2022 - Current
Specialist Support Officer Rating Services
Fairfield City Council
03.2022 - 03.2024
Fulltime Leisure Centre Customer Service Officer
Fairfield City Council
11.2012 - 03.2022
Full Time Level 5 Promotions Coordinator / Marketing
St Johns Park Bowling Club
11.2010 - 10.2012
Full Time Level 4 Receptionist Supervisor
St Johns Park Bowling Club
05.2009 - 11.2010
Full Time Level 3 Receptionist
St Johns Park Bowling Club
06.2007 - 05.2009
Full Time Level 3 Club Employee/ Relief Club Supervisor
St Johns Park Bowling Club
06.2004 - 06.2007
Full Time Level 3 Club Employee
St Johns Park Bowling Club
03.2004 - 06.2004
Part Time Level 3 Club Employee
St Johns Park Bowling Club
11.2002 - 03.2004
OH&S Course -
Max Potential Youth Leadership Program -
Microsoft Office 2010 upgrade -
RCG Certificate -
Wetherill Park College Tafe
RSA Certificate -
Wetherill Park College Tafe
First Aid Course -
Liverpool College Tafe
Manual Handling Certificate -
St Johns Park Bowling Club
Certificate 3 in Hospitality Operations -
Wetherill Park College Tafe
Certificate 2 in Hospitality Operations -
Wetherill Park College TAFE
Statement in Coffee Shop/Fast Food Operations -
Wetherill Park College TAFE
Statement of Attainment in Hospitality Essentials -
Wetherill Park College TAFE
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