Tanya Betts

Tasks include:

• Completing s100 internal review requests for NDIS participants within service guarantee time frames.
• Interpretation of NDIS Act (2013) section 34 legislation in review decision making processes.
• Completion of NDIS participant plan approvals.
• Communication with stakeholders and managing sensitive conversations.
• Provision of support through mentorship and providing point of contact assistance to new employees and team members.

Note: Initial Labor Hire contract successfully converted to permanent ongoing NDIA employment (same role) 8th October 2023, to present.

• Authorised Program Officer (APO): Authorising use of regulated restrictive practices in NDIS behaviour support plans.
• Administrative support including client liaison, staff rostering for multiple NDIS respite service sites, and associated administrative duties.

• Implemented care plans for improved patient outcomes and overall health.
• Enhanced patient satisfaction by providing personalized care and attentive support.
• Coordinated with healthcare professionals to ensure seamless delivery of services.
• Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
• Evaluated effectiveness of care plans, making necessary adjustments to optimize client outcomes.
• Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.
• Upheld confidentiality requirements and regulatory compliance guidelines.

• Provision of support for people living with disability, their families and carers.
• Assisting NDIS participants to develop their funding plans to access support services.
• NDIS funding plan submissions and related administration, data entry and record keeping tasks.
• Acting as point of contact for information about NDIS and planning processes, coordination of services and participation in stakeholder communications,
• Implementation tailored support plans for individuals, addressing their specific needs and goals.
• Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress.
• Additional responsibilities through secondments as Acting Senior LAC and Acting Team leader.
• Management of workflow, assigning work to team members, monitoring of progress towards performance targets, individual staff support and provision of performance feedback, mentorship of new staff members in training, provision of support for senior leadership.

• Provision of comprehensive clinical chiropractic care and personalized treatment plans.
• Diagnostic assessment, treatment, monitoring and assessment of outcomes.
• Collaboration within multidisciplinary context to optimize patient outcomes and overall health.
• Educated patients on importance of proper posture, ergonomics, and preventative measures to maintain spinal health.
• Preparation of progress reports and review documentation for third party insurers, co-managing care providers and for medico-legal purposes.
• Maintained continuing professional development.

• In addition to clinical duties (as for Associate Chiropractor employment):
• Staff, office and budget management.
• Training and mentorship of staff.
• Research and copy development for health promotion and educational documents.