Tanya Blaxill
Melbourne
Summary
Dynamic Account Director at Hotelbeds Group with a proven track record in strategic account development and revenue generation. Expert in Salesforce applications, I excel in building relationships and delivering exceptional client satisfaction. Successfully negotiated contracts that secured long-term partnerships, consistently exceeding client expectations and driving business growth.
Overview
11
11
years of professional experience
Work History
Account Director
Hotelbeds Group
06.2016 - Current
- Assisted in developing client proposals and presentations for new business opportunities.
- Supported account management team in executing strategic initiatives and ensuring client satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and streamline operational processes.
- Contributed to team meetings by sharing insights on client needs and potential areas for growth.
- Adapted quickly to changing priorities, demonstrating flexibility in meeting dynamic client requirements.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
Assistant Store Manager
Flight Centre Travel Group
03.2014 - 06.2016
- Developed comprehensive travel packages tailored to diverse client needs and preferences.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Built strong relationships with clients through exceptional communication and personalized service.
- Led team to achieve sales targets through effective training and performance management.
- Conducted regular performance evaluations to identify staff development needs and drive continuous improvement.
- Trained junior consultants on booking systems and customer service best practices to improve team efficiency.
Education
Diploma - Fashion Design
Kangan Batman Tafe
11-2008
Skills
- Strategic account development
- Revenue generation
- Analytical problem solver
- Client acquisition
- Proficient in Salesforce applications
- Experienced in Tableau analytics
- Relationship building and management
Accomplishments
- Drive Business Results Winner 2023
- Finalist in Women's in Travel Awards 2024
- Voted MVP for Retail Sales 2025
Timeline
Account Director
Hotelbeds Group
06.2016 - Current
Assistant Store Manager
Flight Centre Travel Group
03.2014 - 06.2016
Diploma - Fashion Design
Kangan Batman Tafe
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