Tanya Broadhurst
Two Rocks,Australia
Summary
Dynamic Sales Consultant with administration skills and over 15 years of experience in the customer service sector. Proven ability to achieve targets and deliver exceptional customer service, complemented by strong product knowledge and efficient cash management. Successfully cultivated customer relationships, ensuring satisfaction and loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Administrative/Customer Sales Assistant -Part time
Simon Curwood
Perth, WA
03.2026 - Current
- Addressed enquiries via email to provide accurate information
- Managed inbound calls to ensure timely assistance
- Coordinated appointment bookings for efficient scheduling
- Data entry
- Banking
- Quote and book in repairs
- Processed transactions accurately using point-of-sale systems.
- Responded to customer questions about products and services.
- Performed daily opening and closing procedures according to established guidelines.
- Processed payments accurately using cash registers or point-of-sale systems.
Guest Relations/Barista/Housekeeper
The Old Convent
Dalwallinu
08.2023 - 01.2026
- Facilitated seamless guest check-ins using Adobe software
- Updated and managed booking information
- Processed payments via eftpos, cash, and account transactions
- Crafted Barista-style coffee for café customers and guests
- Restored rooms to a ready-to-occupy condition
- Assessed inventory levels and compiled supply orders for needed products
- Prepared nutritious lunches for farm workers
Retail/Sales assistant
Pandora/Facet Jewellers
Belmont
02.2016 - 03.2023
- Processed customer orders promptly
- Handled cash with accuracy and accountability
- Delivered exceptional customer service
- Cultivated product knowledge to assist customers effectively
- Maintained cleanliness of the store and displays
- Achieved sales targets through proactive engagement
- Managed refunds and exchanges professionally
- Performed accurate data entry tasks
- Executed merchandising in accordance with company guidelines
Retail/Sales Assistant
Raymond May Jewellers
Clarkson/Whitfords and Joondalup
09.2009 - 01.2016
- Achieved required sales targets consistently
- Recommended and assisted customers in selecting merchandise tailored to their needs
- Efficiently handled exchanges and returns for customers
- Resolved customer issues by ensuring appropriate actions were implemented
- Facilitated special merchandise orders for customers
- Demonstrated a strong commitment to customer satisfaction through prompt service
- Collaborated with team members to ensure superior service was provided
- Maintained professional and cordial interactions with customers
- Verified that merchandising standards were upheld daily
- Executed general watch battery replacements and watch adjustments
- Communicated quality, value, and style information effectively to influence buying decisions
- Followed up on special orders diligently
- Provided accurate quotes for repairs or custom requests
- Coordinated bookings for repairs
Retail/Sales
Ballantyne Showcase Jewellers
Northam
01.2007 - 03.2008
- Informed customers about sales and promotions in a friendly and engaging manner
- Processed exchanges and returns efficiently
- Answered phone inquiries and provided assistance with orders and enquiries
- Maintained cleanliness of displays and store environment
- Guided customers in selecting items that matched their personal style
- Conducted merchandising of products
Receptionist
Midallia Steel
Northam, Australia
06.2006 - 01.2007
- Managed incoming calls in a professional manner
- Booked orders accurately for customers
- Handled incoming mail
- Processed payments efficiently
- Provided quotes to customers
Retail/Customer Service
R & I Electronics
Morley
02.2004 - 04.2005
- Performed data entry tasks accurately
- Scheduled appointments for customers
- Assisted customers with general enquiries effectively
- Updated information daily to maintain accuracy
- Ensured general cleanliness of the shop front
Skills
- Data entry profiency
- Knowledge of Adobe software
- Eftpos/Cash handling
- Quoting
- Reliable and dependable
- Excellent communication
- Interpersonal skills
- Ability to mediate disputes
- Customer and service orientated
- Strong work ethic
- Ability to multitask
- Product knowledge
- Customer service
- Upselling
- Attention to detail
- Time management
- Appointment scheduling
- Transaction accuracy
- Team collaboration
- Resilience and persistence
Timeline
Administrative/Customer Sales Assistant -Part time
Simon Curwood
03.2026 - Current
Guest Relations/Barista/Housekeeper
The Old Convent
08.2023 - 01.2026
Retail/Sales assistant
Pandora/Facet Jewellers
02.2016 - 03.2023
Retail/Sales Assistant
Raymond May Jewellers
09.2009 - 01.2016
Retail/Sales
Ballantyne Showcase Jewellers
01.2007 - 03.2008
Receptionist
Midallia Steel
06.2006 - 01.2007
Retail/Customer Service
R & I Electronics
02.2004 - 04.2005