Tanya Cauchi
Summary
Diligent Airside Safety Officer with solid background in implementing safety protocols across various environments. Proven track record of reducing workplace incidents and fostering culture of safety. Demonstrated ability to conduct thorough risk assessments and ensure compliance with regulatory standards.
Skilled in risk assessment, hazard prevention, and regulatory compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication in high-stress environments.
Overview
22
22
years of professional experience
Work History
Airside Safety Officer
Melbourne International Airport
09.2019 - Current
- Lead a team of 4 on shift ensuring all safety initiatives and inspections are completed
- Responded promptly to safety incidents, providing immediate support and coordinating follow-up investigations.
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Complete safety training and education to increase awareness of safety hazards and empower employees to work safely.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Recognized, documented, and advised on removal of hazards.
- Created and maintained compliant work environment.
Works Safety Officer (WSO)
ISS Facilities Services
04.2013 - 09.2019
- Manage team of Work Safety Officers in line with daily duties required by contractors
- Ensure breaks of all team members are done in a timely manner
- Facilitate contractor access to the airfield in accordance with appropriate safety and security procedures
- Ensure correct access routes are used and airside escort procedures are adhere to
- Ensure airside driver rules are adhered to
- Monitor works at the work site ensuring Method of Working Plan requirements and/or Standard Safety & Security Procedures are adhered to
- Report any incident, accident or damage to facilities
- Monitor/Inspect the environmental controls are in place during the works and report any issues
- At completion of works, assist in ensuring normal safety standards have been restored
Passenger Services Officer – Check in and Boarding
Menzies Aviation
04.2016 - 10.2016
- Provide highest standard of Customer Service to Airline Customers
- Identifying and Assistance to the arrival and transit of all passenger, incl special needs and wheelchair assistance
- Ensure compliance with regulations and policies during passenger check-in services
- Accurate check in of passengers incl greeting, reviewing documentation and issuing of lounge invitations, coupons etc
- Adhere to OH&S policies and procedures
- Contribute to the achievement of on time performance standards and requirements
- Apply skills and knowledge required to respond to problems during check in and boarding process
- Maintain basic situation awareness of all critical factors relevant to the safety and security of an aviation workplace by assessing situations and taking appropriate action
- Administration duties as required
Administration/Mail Clerk
Linfox Armaguard
09.2009 - 01.2013
- Data Entry for Clients Invoices in Australia & New Zealand
- Submitting weekly invoices for payment
- Printing Cheques & Receipts for Australia & New Zealand Branches
- Completing Con Notes for all Australia & New Zealand Branches
- Distributing daily Air Express Mail for all Departments
- Franking Mail for daily collection by courier
- Compiling & distributing reports for all branches
Retail Sales Assistant
SmokeMart and Gift Box
05.2008 - 07.2009
- Sales Assistant/Customer Service
- Merchandising
- Opening/Closing Store
- Working with and balancing the cash register
- Ordering and Receiving Stock
- Stock count of Gifts and Cigarette products
Second in Charge/ Senior New Consultant/Customer Service
TRUenergy
02.2003 - 11.2007
- Fortnightly & Monthly reports for senior management
- Update spreadsheets on a daily basis
- Monitored email enquiries and responding in a timely manner
- Completed customer accounts to ensure billing
- Invoicing
- Chairing Work Group meetings
- Arranging minutes and agendas
- Updating training manuals
- Received recognition for Employee of the Month
Education
High School Diploma -
Macleod High School
Melbourne, VIC10-1988
Skills
- High Level Team Leading Skills
- Excellent customer service
- Excellent communication and interpersonal skills
- Excellent time management and organisational skills
- Excellent attention to detail
- Strong customer relations focus
- Excellent computer skills
- Confidence in working with numbers
- Ability to learn new software packages easily
- Ability to draft correspondence, memos and reports from minimal instructions
- Ability to work in team environments and independently
- Safety training
Accomplishments
- Typing 60-80 per minute 99% accuracy
- Microsoft Word 2010 - Standard Testing 80%
- Microsoft Excel 2010 – Standard Testing 89%
- Microsoft PowerPoint 2010 – Standard Testing 74%
- Microsoft AX System
- AU Data Entry Testing – Alphanumeric 91% Accuracy
- Experience in staff supervision
- Ability to take initiative when required
- Able to manage a busy switchboard receiving up to 300 calls per day
- Proven to be reliable, honest, trustworthy, punctual and competent
- Able to create and maintain spreadsheets and databases
- Able to monitor and order stationery requests
- Able to work in a demanding environment and deal with people from different backgrounds
Qualifications
WSO Modules, 2013-04-01, Radio Operators Certificate, 2013-04-01, Business Writing, 2006-10-01, Report Writing, 2006-10-01, Lotus Notes/Outlook Express, 2006-04-01, Time Management, 2005-11-01, Personal Presentation, 1991-02-01, Traffic Control & Implementation, 2015-10-01, Work Safely in the Construction Industry (White Card), 2015-10-01, Fire Warden Training, 2005-10-01, Finance – General Ledger, 2001-12-01, Siebel Services, 2001-09-01, Responsible Service of Alcohol, 1999-04-01, MS PowerPoint/MS Project/MS Access, 1995-11-01, Advanced MS Word, 1995-05-01, Advanced MS Excel, 1995-02-01, Bar Attendant, 1997-11-01, Gaming Licence, 1998-02-01
Timeline
Airside Safety Officer
Melbourne International Airport
09.2019 - Current
Passenger Services Officer – Check in and Boarding
Menzies Aviation
04.2016 - 10.2016
Works Safety Officer (WSO)
ISS Facilities Services
04.2013 - 09.2019
Administration/Mail Clerk
Linfox Armaguard
09.2009 - 01.2013
Retail Sales Assistant
SmokeMart and Gift Box
05.2008 - 07.2009
Second in Charge/ Senior New Consultant/Customer Service
TRUenergy
02.2003 - 11.2007
High School Diploma -
Macleod High School
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