Tanya Chapman
Kent Town,SA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Residential House Cleaner
03.2018 - 03.2020
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
Director
Self Employed
02.2009 - 02.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Communicated all client reservations to appropriate staff.
- Restocked linen and laundry in all areas of the business.
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
- Investigated and customer inquiries and complaints in a timely and empathetic manner resolved
Receptionist
City Massage
09.2008 - 02.2009
- Managed office supplies, vendors, organization and upkeep.
- Received and managed deliveries and courier services.
- Provided quality service for all incoming and outgoing calls including accurate message taking.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Ordered and distributed office supplies while adhering to a fixed office budget.
Factory worker
Nova Concepts
06.2006 - 08.2008
- Responsible for achieving production requirements.
- Assisted machine operators with finished pieces.
- Set up and verified the functionality of safety equipment.
- Responsible for the selection and maintenance of equipment.
- Follow and adhere to all safety policies and procedures.
Parenting at home
08.2005 - 06.2006
Childcare Worker
Hutchinson's childcare
07.2003 - 08.2005
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
- Addressed behavioural and learning issues with parents and day care management.
- Fostered reasoning and problem solving through active exploration games and activities.
- Monitored students' educational progress with individual charts and files
Education
High School -
Para Vista High School
Skills
- Highly dependable
- Positive and friendly
- Excellent attention to detail
- Cash handling and management
- Excellent people skills
- Time management skill
- Excellent work ethic
- People oriented
- Strong interpersonal skills
Timeline
Residential House Cleaner
03.2018 - 03.2020
Director
Self Employed
02.2009 - 02.2017
Receptionist
City Massage
09.2008 - 02.2009
Factory worker
Nova Concepts
06.2006 - 08.2008
Parenting at home
08.2005 - 06.2006
Childcare Worker
Hutchinson's childcare
07.2003 - 08.2005
High School -
Para Vista High School
Similar Profiles
Nathan BIGERNathan BIGER
Garde d'enfants at NAGarde d'enfants at NA
Shane JohnShane John
Club Secretary at NAClub Secretary at NA
Feria Fairbrother-OzbekFeria Fairbrother-Ozbek
Apprentice Plumber at NAApprentice Plumber at NA
Zach Tamanini Class of 2026Zach Tamanini Class of 2026
Student Athlete at NAStudent Athlete at NA
Wendy TeagueWendy Teague
Housekeeping Room Attendant at Adelaide dress circle apartmentsHousekeeping Room Attendant at Adelaide dress circle apartments