Tanya Cilia
Geelong,VIC
Summary
I pride myself on being an ambitious goal oriented team player, with a strong background in customer service and construction.
I’m currently working as a Property & Valuation Officer at GOGG and have always been interested in Town Planning.
Overview
9
9
years of professional experience
Work History
Property & Valuations Officer
City of Greater Geelong
02.2023 - Current
- Managed inbox communications efficiently.
- Maintained accurate customer records in Pathway.
- Processing concession rebate applications
- Engaged in certification and numbering of subdivision projects.
- Updating Notice of Acquisition documents into data base
- Informed clients of updates to road names through mailed notifications and online survey platforms.
- Ensured adherence to industry and regulatory standards during the development of new road names.
New Home Consultant
Ibuildnew
04.2021 - Current
- Manage client enquiries and data base on a day to day basis.
- Collaborating with New Home Advisory Team to resolve and improve customer service throughout the business.
- Collating data and collaborating with internal sales and marketing teams.
- Developing and maintaining ongoing client relationships.
- Educating clients looking to sell or buy on current market conditions.
- Monitoring and tracking state productivity on a daily and weekly basis.
- Generating leads for sales through our website, social media and direct call enquiry.
- Liaising with state account managers on a daily basis.
- Assisting clients with thorough knowledge of rebuild process and building permits.
- Educating over 50 weekly clients on buying house and land processes whilst increasing customer satisfaction and understanding.
Permits Officer
Escape Homes
01.2019 - 04.2021
- Working with councils, developers, surveyors and engineers to obtain building permit.
- Liaising with VCAT regarding pending and up coming cases.
- Building and maintaining relationships with developers and sales consultants
- Working with surveyors and construction managers to obtain Occupancy Permits
- Carried out day-day-day duties accurately including site start and construction spreadsheets.
- Demonstrated respect, friendliness and willingness to assist clients with enquiries on a day to day basis.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Onsite Coordinator
Fairhaven Homes
01.2017 - 01.2019
- Communicated daily with customers and clients regarding onsite progress.
- Managed weekly build stage invoicing to clients.
- Managing over 80 on site portfolios from site start to settlement handover stage.
- Presentation of HIA building contracts to clients.
- Involved in town planning and report and consent applications.
- Worked closely with Building Supervisors and Construction Mangers with day to day administration, whilst managing all their client appointments and daily diaries.
- Resolved on site problems and improving operations when possible.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate III, Photography -
Gordon Institute of TAFE
Geelong, VIC2021
Diploma of Building And Construction Managment -
Builders Academy Australia
Melbourne, VIC2010
Skills
- Contract Preparation
- Customer Support
- Database Maintenance
- Solution Driven
- Passion for Helping Others
- Client Focused
- Thrive working in a Team Environment
- Strong Organizational Skills
- Effectively Working to Deadlines
Timeline
Property & Valuations Officer
City of Greater Geelong
02.2023 - Current
New Home Consultant
Ibuildnew
04.2021 - Current
Permits Officer
Escape Homes
01.2019 - 04.2021
Onsite Coordinator
Fairhaven Homes
01.2017 - 01.2019
Certificate III, Photography -
Gordon Institute of TAFE
Diploma of Building And Construction Managment -
Builders Academy Australia
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