Tanya Clarke
Kilsyth,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Homemaker & Food Safety Supervisor
MiCare
06.2016 - 12.2022
- Identified needs and coordinated plans for travel and out-of-town functions.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Fostered client safety by providing supervision and mobility assistance.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Provided emotional support and companionship to clients.
- Followed infection control procedures and adhered to safety and security protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided companionship and emotional support to enhance mood and quality of life.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Developed and implemented individual care plans tailored to needs of each client.
Professional Cleaner
Clarkies Cleaning
04.2013 - 09.2021
- This was my own business
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Developed and implemented comprehensive cleaning plan for entire building.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Used time management and efficient cleaning methods to meet deadlines.
Supermarket Assistant
Mooroolbark Festival
06.2003 - 09.2011
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Removed trash, swept, and mopped floors for professional appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed efficient cash register operations.
- Retrieved items for customers and verified prices.
- Recommended complementary purchases to customers, increasing revenue.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated cash register to accurately process and record customer payments.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Classroom Helper
Boronia Heights Primary School
Boronia, VICCertificate II - Secretarial Studies And Office Administration
M.E.G.T.
Ringwood, VICCertificate II - Hairdressing
K.Y.M. Incorperated
Bayswater, VICNo Degree - Food Saftey
C.F.T. International
NSWNo Degree - Hospitality - Responsible Service of Alcohol
Somer Elite Training
VICNo Degree - Resposible Gambling Services
Somer Elite Training
VICNo Degree - Health - Food Safety Supervisor
C.F.T. International Pty Ltd
NSW06.2021
High School Diploma -
Mooroolbark Secondary College
Mooroolbark, VIC12.1995
Skills
- Data Entry
- Teamwork and Collaboration
- Maintenance and Repair
- Organization and Time Management
- Planning and Coordination
- Teambuilding
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Active Listening
- Multitasking Abilities
- Decision-Making
Volunteer Work
2016 - Kindergarten Assistant
Alchester Village Preschool
Referees
Melanie Wibrow - 0449978963
Alana Crough - 0405105385
Paul Ireland - 0411495100
Timeline
Homemaker & Food Safety Supervisor
MiCare
06.2016 - 12.2022
Professional Cleaner
Clarkies Cleaning
04.2013 - 09.2021
Supermarket Assistant
Mooroolbark Festival
06.2003 - 09.2011
No Degree - Classroom Helper
Boronia Heights Primary School
Certificate II - Secretarial Studies And Office Administration
M.E.G.T.
Certificate II - Hairdressing
K.Y.M. Incorperated
No Degree - Food Saftey
C.F.T. International
No Degree - Hospitality - Responsible Service of Alcohol
Somer Elite Training
No Degree - Resposible Gambling Services
Somer Elite Training
No Degree - Health - Food Safety Supervisor
C.F.T. International Pty Ltd
High School Diploma -
Mooroolbark Secondary College
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