Tanya Clifton
Redland Bay,QLD
Summary
To bring my strong sense of dedication, motivation and responsibility to the Animal Compliance Inspectors Team and to build a long term career within a dynamic team within Council
Overview
26
26
years of professional experience
Work History
Animal Management Investigator
Logan City Council - Animal Management Centre
11.2023 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with victims, subject animal owners and witnesses, and documented investigative findings.
- Collected information pertaining to dog attacks and performed investigations to resolve cases.
- Executed warrants
- QGate investigations course
- Detailed File Notes for each investigation
- Obtained evidence by conducting interviews and gathering evidence.
Animal Compliance Inspector
Logan City Council - Animal Management Centre
03.2022 - 11.2023
- Regulated Dog Inspections, Animal Complaint Investigations, Land Use Investigations, Issuing PINs, Saving documents into Data Management, Issuing Compliance notices, Issuing Advice Notices, Following up on customer requests, Advising customers of investigation outcomes, Permit, kennel and approval inspections, Following up on legislative requirement for keeping regulated dogs
- Interpreting and applying a number of legislations such as Animal Management (Cats and Dogs) Act 2008, Local Law No4 (Animal Management) 2002, Local Law No9 (Licencing) 1999, Bio Security Act 2014 and more.
Business Support Officer
Redland City Council
03.2020 - 03.2022
- Local Laws investigations on Southern Moreton Bay Islands relating to over grown properties, Regulated Dog inspections, Land Use investigations, Organising contractors for removal of rubbish, Customer queries in relation to regulated dogs, Investigate breaches of local and state government legislation, Managing caseloads, Issuing advice notices, Issuing compliance notices, Correspondence in relation to queries in relation to the local laws and state government legislation.
Senior Business Support Officer (Acting)
Redland City Council
09.2019 - 03.2020
- Providing administrative support to Service Manager, Screen and transfer incoming calls, Administrative support to senior supervisors, Raising customer requests, Review and update Work Instructions, Revising Procedures and guidelines, Minute keeping and delivering for management level meetings, Allocate customer requests, Respond to councillor requests, Raise purchase orders, Finance
Project Officer (Higher Duties)
Redland City Council
04.2019 - 09.2019
- Project Work including: HoW register, Skills Matrix, Safe Work Method Statement (SWMS) register, Review and update Work Instructions, Revising Procedures and guidelines, Minute keeping and delivering for management level meetings
Business Support Officer
Redland City Council
08.2017 - 04.2019
- Answer customer queries, Allocate customer requests, Data entry, Generate documents, Issue correspondence, Create customer requests, Respond to councillor requests, Rostering, Archiving, Monitoring corporate inbox, Purchase Orders and Finance
Events Officer (12 month Secondment)
Redland City Council
07.2016 - 08.2017
- Disperse information, Purchase Orders and Finance, Create run sheets for events, Liaise with internal and external stakeholders, Contact vendors, Request quotes, Respond to requests for information, Citizenship registration, General event set up, PR, Assist in coordination of events, Create Site plans, Basic administration duties, Accounts payable, Record minutes, Input data, Spreadsheet creation, PowerPoint presentations
Business Support Officer
Redland City Council
03.2010 - 07.2016
- Answer customer queries, Allocate customer requests, Data entry, Generate documents, Issue correspondence, Create customer requests, Respond to councillor requests, Rostering, Archiving, Monitoring corporate inbox, Raise purchase orders, General finance
Animal Management Officer
Redland City Council
05.2008 - 03.2010
- Issue notices and issue infringements, Investigate dog attacks, Investigate breaches of local and state government legislation, Prepare reports and keep accurate notes, Assess enclosures, Complete permit inspections, Managing caseloads, Investigate councillor requests, Promote responsible pet ownership, Impound stray animals, Investigate non-compliance, Assess regulated dogs for compliance with legislation, Work as a member of a team
Studio Manager
Gotcha The Kids’ Photographers
01.2007 - 05.2008
Sales Assistant, Studio Manager
Little Images Studio Photography
01.2005 - 01.2007
Sales Assistant, Studio Manager, Printing
Paul Gilbert Photographers
01.2003 - 01.2005
Photographer, PR, Sales
Gotcha The Kids Photographers
01.1998 - 01.2003
Education
High School Diploma -
Cleveland State High School
1997
Skills
- Detailed report writing
- Interview techniques
- Research abilities
- Due diligence
- Ethical and honest
- Understanding of legislation
- Investigation Management
- Interviewing witnesses
- Social media investigations
- Witness interviews
- Evidence processing
- Report Preparation
Work History Prior To2008
- 2007, 05/01/08, Gotcha The Kids’ Photographers, Studio Manager
- 2005, 2007, Little Images Studio Photography, Sales Assistant, Studio Manager
- 2003, 2005, Paul Gilbert Photographers, Sales Assistant, Studio Manager, Printing
- 1998, 2003, Gotcha The Kids Photographers, Photographer, PR, Sales
Licenses Certificates Awards
- Mayor & CEO Award “One Team” – Third Place
- Mayor & CEO Award “One Team” – Second Place
- Open c class licence
- Safety First – “Volunteer of the year” 2019
- Mayor & CEO Award “One Team” – First place
Courses Training
- Mate to Manager
- QGATE Investigations Training
- Lean Basics
- Resilience in Self
- Emotional Intelligence in the Workplace
- National Reconciliation Week
- Dealing with Hostile People
- Officer Ergonomics
- Manual Handling
- Influencing with Integrity
- Procure Safely – R&A
- Fire & Evacuation
- Engaging with Our Customers
- Time Management
- Fire Warden Training
- Fire & Evacuation Intro
- Work Life Balance
- Communicating in difficult situations
- Telephone Tactics
- Diversity Challenge
- Plain Language
- Customer Charter & Service Standards
Work Reference
Matthew Tocknell, 0439 664 461, Team Leader Animal Compliance Team, Redland City Council
Attributes
I communicate well with people at all levels, I possess excellent organisational skills, well presented, highly motivated, a proven ability to work independently or as part of a team, I am honest, trustworthy, flexible and conscientious. Furthermore, I set and achieve objectives, work steadily under pressure, coordinate a team effort, work autonomously with minimal supervision and exercise initiative to solve problems as they occur. I have proven ability to work hard to achieve any set goal and ensure that it is done correctly and safely. Show respect to those who are more experienced and take all criticism in a way in which will assist me to become better at the task at hand.
Timeline
Animal Management Investigator
Logan City Council - Animal Management Centre
11.2023 - Current
Animal Compliance Inspector
Logan City Council - Animal Management Centre
03.2022 - 11.2023
Business Support Officer
Redland City Council
03.2020 - 03.2022
Senior Business Support Officer (Acting)
Redland City Council
09.2019 - 03.2020
Project Officer (Higher Duties)
Redland City Council
04.2019 - 09.2019
Business Support Officer
Redland City Council
08.2017 - 04.2019
Events Officer (12 month Secondment)
Redland City Council
07.2016 - 08.2017
Business Support Officer
Redland City Council
03.2010 - 07.2016
Animal Management Officer
Redland City Council
05.2008 - 03.2010
Studio Manager
Gotcha The Kids’ Photographers
01.2007 - 05.2008
Sales Assistant, Studio Manager
Little Images Studio Photography
01.2005 - 01.2007
Sales Assistant, Studio Manager, Printing
Paul Gilbert Photographers
01.2003 - 01.2005
Photographer, PR, Sales
Gotcha The Kids Photographers
01.1998 - 01.2003
High School Diploma -
Cleveland State High School
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