Summary
Overview
Work History
Skills
Timeline
Generic

Tanya Cremin

Carbrook,Queensland

Summary

Proven employee in enhancing operational efficiency and customer satisfaction at Queensland Health, with a track record of elevating horse care standards at John And Tanya Cremin.

Expert in equine behavior and customer service, adept at team motivation and budget management. Achieved significant improvements in client trust and facility functionality through attention to detail .Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions.

Motivated Stable Hand with experience maintaining a property in an agricultural setting. Talented in applying existing knowledge when maintaining the property and caring for animals.

Competent in following safety procedures when operating tools and equipment. Many years of expertise in caring for livestock and maintaining a property. Resourceful in recognizing illness in animals and taking proper precautions quickly. Experienced in animal husbandry and willing to learning new skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

33
33
years of professional experience

Work History

Stable Manager, Owner, LicensedStablehand,

John And Tanya Cremin
01.1990 - 10.2022
  • Enhanced horse care standards through regular health checks, tailored nutrition plans, and proper grooming techniques.
  • Streamlined stable maintenance procedures for a cleaner and safer environment for both horses and us.
  • Monitored staff performance through regular evaluations and implemented necessary adjustments in responsibilities to ensure a high level of productivity.
  • Optimized facility layout by creating organized spaces for feed storage, tack rooms, wash stalls, arena use areas to maximize functionality and accessibility for John.

Clent Service Officer

Queensland Health
07.2007 - 06.2012
  • Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Skills

Customer service abilities

Team Building and Motivation

Equine Behavior Understanding

Scheduling and Time Management

Budgeting and financial management

Horse Care Expertise

Timeline

Clent Service Officer

Queensland Health
07.2007 - 06.2012

Stable Manager, Owner, LicensedStablehand,

John And Tanya Cremin
01.1990 - 10.2022
Tanya Cremin