Tanya Dhillon
Greenslopes,QLD
Summary
Highly resourceful, client-focused service professional with a proven ability to provide top-tier administrative support. Exceptional multitasking skills and a track record of achieving goals efficiently. Demonstrated expertise in Queensland Health Systems, continuously improving skills and knowledge. Thrives both independently and collaboratively, consistently delivering outstanding results in fast-paced, high-volume environments.
Overview
10
10
years of professional experience
Work History
AO3 - Billing and Audit Officer - Revenue - Private Practice
Metro South Health (AO), Princess Alexandra Hospital
Woolloongabba , Australia
2022.11 - Current
- Auditing invoices received from outpatient clinics accurately.
- Received excellent training in claiming and raising invoices for every outpatient clinic and inpatient health fund claiming.
- Claiming invoices using Medirecords.
- Handling sensitive patient data with privacy and confidentiality.
- Sending and receiving emails to outpatient clinics for billing corrections.
- Working as a team to submit claims and achieving daily or weekly targets.
- Reviewed financial statements and documents for accuracy.
- Identified opportunities for process improvements to enhance efficiency and effectiveness.
- Collaborated with team members in developing audit plans for completing retained clinic audits.
- Ensured seamless implementation of Medirecords introduced changes.
AO3 - Wards and Clinics
Metro South Health (AO), QEII Hospital
Coopers Plains , Qld
2021.03 - 2022.11
- Managed the Fit testing clinic and Covid Clinic.
- Handled patient information confidentially.
- Maintained a high level of clarity in written and oral communication for efficient information exchange.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to patient safety.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management and clients for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked as a ward clerk for different wards.
- Used hospital-based applications like ieMR, HBCIS, Medirecords, Powerchart, ESM, E-blues, Raft, PAH-PACS, CARDIO-CARD, Carps, S4HANA, Riskman etc.
Chat and Phone Sales Specialist
Apple Online Store, Concentrix Services
Brisbane , QLD
2015.03 - 2021.06
- Provided excellent customer service.
- Assisted with sales and product information.
- Managed and resolved customer complaints efficiently.
- Mentored new team members.
- Provided sales support to customers via chat and email, responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product orders and billing inquiries, providing accurate information and following up on customer requests.
- Responded to customer complaints and escalated complex cases to management as needed.
- Maintained detailed records of customer interactions, updating account information as necessary.
- Analyzed customer feedback data to identify trends in common problems or areas of confusion.
- Reviewed website content regularly, making sure all links are functioning properly and pages are up-to-date.
Sales Agent
TSA Telco Group
Stones Corner , QLD
2014.09 - 2014.11
- Answered calls, sold Telco products, met KPIs, handled customer queries, and maintained professionalism.
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated contracts with customers to secure sales deals.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Identified opportunities for cross-selling additional products and services.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Certificate of Achievement in Medical Administration -
Mater Education
01.2019
Diploma in Cosmetology and Professional Makeup Artist -
VLCC Institute of Health and Wellness
01.2010
Degree in Bachelor of Computer Applications -
CT Institute of Management and Information Technology
01.2009
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
01.2006
Web Design -
Aptech Computer Education
01.2005
Skills
- Multi-lingual in English, Hindi, Marathi and Punjabi
- Strong administrative skills with the ability to learn new systems with ease
- Always ready to help customers and provide the best service
- Softly-spoken with the ability to consistently demonstrate empathy and integrity
- Displays high level of professionalism
- Good data entry skills with accuracy and attention to detail
- Displays strong safety focus
- Works well in a team and focused on achieving good results
- Maintaining and managing records for future reference purposes
- Exceptional customer service and communication skills
- Understanding of Medical Practice Guidelines and processes
- Strong computer literacy and able to pick up new systems quickly
- Consistently demonstrates high attention to detail and sense of urgency
- Proven ability to engage with customers and build rapport
- Able to use initiative and deal with conflict in times of pressure
- Able to prioritise tasks depending on urgency
- Completed a basic minute talking course
- Policy Interpretation and implementation with accuracy
- Coaching and Mentoring new and existing staff
Accomplishments
Rewards
- Received multiple value cards as appreciation for withholding organizations values and incorporate them in day to day working.
Achievements
- Patient alias invoices accurately processed and claimed as per new audit rules quickly.
- Audited and claimed G20 retained Cardiology and Gastroenterology doctors billings before the ESM cutoff time
- Completed 8 to 9 months worth of Cardiology - ECHO's within 2.5 months as a team of 3
References
- Amy Lowndes, Private Practice Service Manager, Princess Alexandra Hospital, Building 35, Level 1, 199 Ipswich Road, Woolloongabba, 4102, 07 3176 4390, Amy.lowndes@health.qld.gov.au
- Brooke Holden Schultz, Quality Coach, Concentrix Services Pvt Ltd, 288 Edward Street, Brisbane City, 4000, 0415544806, Brooke.holden-schulz@nhvr.gov.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AO3 - Billing and Audit Officer - Revenue - Private Practice
Metro South Health (AO), Princess Alexandra Hospital
2022.11 - Current
AO3 - Wards and Clinics
Metro South Health (AO), QEII Hospital
2021.03 - 2022.11
Chat and Phone Sales Specialist
Apple Online Store, Concentrix Services
2015.03 - 2021.06
Sales Agent
TSA Telco Group
2014.09 - 2014.11
Certificate of Achievement in Medical Administration -
Mater Education
Diploma in Cosmetology and Professional Makeup Artist -
VLCC Institute of Health and Wellness
Degree in Bachelor of Computer Applications -
CT Institute of Management and Information Technology
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
Web Design -
Aptech Computer Education
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