Tanya Dhillon
Greenslopes,QLD
Summary
Highly resourceful, client-focused service professional with a proven ability to provide top-tier administrative support. Exceptional multitasking skills and a track record of achieving goals efficiently. Demonstrated expertise in Queensland Health Systems, continuously improving skills and knowledge. Thrives both independently and collaboratively, consistently delivering outstanding results in fast-paced, high-volume environments.
Overview
10
10
years of professional experience
Work History
AO3 - Billing and Audit Officer - Revenue - Private Practice
Metro South Health (AO), Princess Alexandra Hospital
Woolloongabba, Australia
11.2022 - Current
- Auditing invoices received from outpatient clinics accurately.
- Received excellent training in claiming and raising invoices for every outpatient clinic and inpatient health fund claiming.
- Claiming invoices using Medirecords.
- Handling sensitive patient data with privacy and confidentiality.
- Sending and receiving emails to outpatient clinics for billing corrections.
- Working as a team to submit claims and achieving daily or weekly targets.
- Reviewed financial statements and documents for accuracy.
- Identified opportunities for process improvements to enhance efficiency and effectiveness.
- Collaborated with team members in developing audit plans for completing retained clinic audits.
- Ensured seamless implementation of Medirecords introduced changes.
AO3 - Wards and Clinics
Metro South Health (AO), QEII Hospital
Coopers Plains, Qld
03.2021 - 11.2022
- Managed the Fit testing clinic and Covid Clinic.
- Handled patient information confidentially.
- Maintained a high level of clarity in written and oral communication for efficient information exchange.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to patient safety.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management and clients for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked as a ward clerk for different wards.
- Used hospital-based applications like ieMR, HBCIS, Medirecords, Powerchart, ESM, E-blues, Raft, PAH-PACS, CARDIO-CARD, Carps, S4HANA, Riskman etc.
Chat and Phone Sales Specialist
Apple Online Store, Concentrix Services
Brisbane, QLD
03.2015 - 06.2021
- Provided excellent customer service.
- Assisted with sales and product information.
- Managed and resolved customer complaints efficiently.
- Mentored new team members.
- Provided sales support to customers via chat and email, responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product orders and billing inquiries, providing accurate information and following up on customer requests.
- Responded to customer complaints and escalated complex cases to management as needed.
- Maintained detailed records of customer interactions, updating account information as necessary.
- Analyzed customer feedback data to identify trends in common problems or areas of confusion.
- Reviewed website content regularly, making sure all links are functioning properly and pages are up-to-date.
Sales Agent
TSA Telco Group
Stones Corner, QLD
09.2014 - 11.2014
- Answered calls, sold Telco products, met KPIs, handled customer queries, and maintained professionalism.
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated contracts with customers to secure sales deals.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Identified opportunities for cross-selling additional products and services.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Certificate of Achievement in Medical Administration -
Mater Education
01.2019
Diploma in Cosmetology and Professional Makeup Artist -
VLCC Institute of Health and Wellness
01.2010
Degree in Bachelor of Computer Applications -
CT Institute of Management and Information Technology
01.2009
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
01.2006
Web Design -
Aptech Computer Education
01.2005
Skills
- Multi-lingual in English, Hindi, Marathi and Punjabi
- Strong administrative skills with the ability to learn new systems with ease
- Always ready to help customers and provide the best service
- Softly-spoken with the ability to consistently demonstrate empathy and integrity
- Displays high level of professionalism
- Good data entry skills with accuracy and attention to detail
- Displays strong safety focus
- Works well in a team and focused on achieving good results
- Maintaining and managing records for future reference purposes
- Exceptional customer service and communication skills
- Understanding of Medical Practice Guidelines and processes
- Strong computer literacy and able to pick up new systems quickly
- Consistently demonstrates high attention to detail and sense of urgency
- Proven ability to engage with customers and build rapport
- Able to use initiative and deal with conflict in times of pressure
- Able to prioritise tasks depending on urgency
- Completed a basic minute talking course
- Policy Interpretation and implementation with accuracy
- Coaching and Mentoring new and existing staff
Accomplishments
Rewards
- Received multiple value cards as appreciation for withholding organizations values and incorporate them in day to day working.
Achievements
- Patient alias invoices accurately processed and claimed as per new audit rules quickly.
- Audited and claimed G20 retained Cardiology and Gastroenterology doctors billings before the ESM cutoff time
- Completed 8 to 9 months worth of Cardiology - ECHO's within 2.5 months as a team of 3
References
- Amy Lowndes, Private Practice Service Manager, Princess Alexandra Hospital, Building 35, Level 1, 199 Ipswich Road, Woolloongabba, 4102, 07 3176 4390, Amy.lowndes@health.qld.gov.au
- Brooke Holden Schultz, Quality Coach, Concentrix Services Pvt Ltd, 288 Edward Street, Brisbane City, 4000, 0415544806, Brooke.holden-schulz@nhvr.gov.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
AO3 - Billing and Audit Officer - Revenue - Private Practice
Metro South Health (AO), Princess Alexandra Hospital
11.2022 - Current
AO3 - Wards and Clinics
Metro South Health (AO), QEII Hospital
03.2021 - 11.2022
Chat and Phone Sales Specialist
Apple Online Store, Concentrix Services
03.2015 - 06.2021
Sales Agent
TSA Telco Group
09.2014 - 11.2014
Certificate of Achievement in Medical Administration -
Mater Education
Diploma in Cosmetology and Professional Makeup Artist -
VLCC Institute of Health and Wellness
Degree in Bachelor of Computer Applications -
CT Institute of Management and Information Technology
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
Web Design -
Aptech Computer Education
Similar Profiles
Miok KIMMiok KIM
Registered Nurse- New Graduate at Queensland Health- Princess Alexandra HospitalRegistered Nurse- New Graduate at Queensland Health- Princess Alexandra Hospital
HyeonJi BangHyeonJi Bang
Student Nurse at Princess Alexandra HospitalStudent Nurse at Princess Alexandra Hospital
Kayleigh HarrisKayleigh Harris
Student midwife at Princess Alexandra HospitalStudent midwife at Princess Alexandra Hospital