Tanya Dilley
Townsville,QLD
Summary
A highly organised administrator and former soil technician with proven office skills and initiative with experience in the mining, construction and training industry. Currently working as an Industry Trainer, I have formly worked in Laboratory Project Management, supervisory and lab management. Able to deal with people at all levels and capable of ensuring the work runs like clockwork. Experience of organising and supervising activities in a busy environment, all within budget and tight timescales.
Overview
18
18
years of professional experience
Work History
Laboratory Trainer/Assessor
ABC Training and Consulting
11.2023 - Current
- Maintain RTO and education compliance in Queensland & Northern Territory
- Industry Training
- MSL30122- Certificate III Laboratory Skills
- MSL40122- Certificate IV Laboratory Skills
- MSL50122- Diploma Laboratory Technology
- MSL60122- Advanced Diploma Laboratory Management
- Schools Training
- MSL20122 Certificate II Sampling and Measurement
- MSL30122- Certificate III Laboratory Skills
- Maintain company monthly KPI Targets
- Liaise with enrolled students, supervisors and management
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
- Optimized assessment tools to more accurately measure trainee progress, leading to better-informed decisions on course modifications and improvements.
- Participated in ongoing professional development opportunities to stay current on industry trends, ensuring that delivered training programs remained relevant and impactful.
Laboratory Manager, Project Manager, Business Development of Quarries & Concrete, Laboratory Supervisor
Douglas Partners Pty Ltd
02.2021 - 11.2023
- Testing Quarry products to Australian and Main Roads Standards
- Monthly Auditing of base and annex lab
- Supervision of Laboratory Staff and Training
- Delegation of daily fieldwork to Laboratory Field Technicians.
- Delegation and maintenance of Branch vehicles and tools.
- Ensuring Laboratory is running in accordance with State and Australian Standards
- Organising sufficient resources to meet delivery timetable for projects within budget.
- Creating Tenders and Proposals to carry out certain work.
- Ensuring that client’s needs and expectations are satisfied.
- Preparing realistic project programs with input from developers and earthworks contractors that meet expected project deadlines.
- Liaise with other project team to check that site monitoring and testing is keeping up with contractors’ program.
- Review daily output to ensure overall consistency.
- Arranging daily or weekly meetings.
- Monitoring staffing requirements and progressive project costs against budget.
Soil Technician
Soil Engineering Services
03.2017 - 02.2021
- Testing Quarry products to Australian and Main Roads Standards
- Calibration of Laboratory equipment
- Keeping Calibration and sample registers update
- Involved in Zero Harm and Safestart safety programs
- Training of new staff
- Analyzing JSAs and making adjustments where needed on a monthly basis
- Use of computer programs, Microsoft excel, spreadsheet, word & HelpA
- Organising daily and monthly compliance testing for NATA requirements
- Organising quarry samples for external testing
- Hazard reporting and discussions.
- Client liaison and delegation of field work.
- Reporting of sampled work
Self Employed
DT Domestic Goddesses
07.2016 - 03.2017
Internship
Dean Powell Construction
04.2016 - 04.2016
- Administration Duties
- Greeting Customers
- Liaising With External Estates
Customer Consultant on Promotions Team
Classic Escapes
10.2015 - 12.2015
- Market and sell holiday packages while focusing on the detailed needs of each client.
- Utilise preferred vendors and focus on selected departures to increase sales and maximize profit.
- Provide excellent customer service to all internal and external customers.
- Sourcing and scheduling new potential clients for presentations.
- Keep up to date on all travel policies and procedures.
- Seek opportunities to increase destination and product knowledge through research, self-paced training, seminars and experiences.
- Track contacts and updates in the client database.
NBN Faults Consultant
Telstra Call Centre
03.2015 - 10.2015
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to enquiries, concerns, and requests regarding NBN and Telstra equipment
- Gather customer's information and determine the issue by evaluating and analysing the issues.
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining
Tally Clerk / Transport Logistics
Springcreek Mango / Aussie Roma Fresh
01.2015 - 01.2015
- Communicate with customers and vendors to exchange information regarding products.
- Collect or prepare measurement, weight, or identification labels; and attach them to products.
- Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files.
- Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, and/or weights.
- Remove from stock products or loads not meeting quality standards and notify supervisors or appropriate departments of discrepancies or shortages.
Soil Technician
Holcim Bohle Quarry Technical Services
06.2013 - 09.2014
- Testing Quarry products to Australian and Main Roads Standards
- Calibration of Laboratory equipment
- Keeping Calibration and sample registers update
- Involved in Zero Harm and Safestart safety programs
- Training in new staff
- Analyzing JSAs and adjusting where needed on a monthly basis
- Use of computer programs, Microsoft excel, spreadsheet, word & Qestlab
- Organising daily and monthly compliance testing for NATA requirements
- Organising quarry samples for external testing
- Hazard reporting and discussions.
Geo Technician
Engineering Testing Services
05.2012 - 03.2013
- Ensuring that all the accounts and administration records are properly maintained in files and on the intranet.
- Sample Register- Enter all sample into the computer data base, then organising numbers, paperwork and delegating tester to complete tests on time.
- Project Register- Taking calls for field testing, entering all projects and delegating a field tester to complete.
- Liaising with site foreman, site managers and quality control officers on Townsville job sites on all concerns that they may have. (i.e., Seymour Whyte- TPIX project, 4D Geotechnics- Cavel Ridge Mine).
- Creating reports- Entering all laboratory tests into database, assessing the results to confirm testing standards meet projects quality assurance plans. Staff training- Discussing testing technique and improvements with lab testers to better improve future results.
- Laboratory Calibrations- Keeping all calibrations records on all laboratory equipment current and up to date.
Geo Technician
Douglas Partners
02.2012 - 05.2012
- Working as a team member to see all projects through to completion
- Testing to MR and AS standards
- Sample Preparations
- All office duties including answering phone, creating reports, placing completed tests into system, preparing future testing paperwork etc.
Geo Technician
Coffee Information
09.2011 - 02.2012
- Working as a team member to see all projects through to completion
- Testing to MR and AS1289 Standards
- Onsite testing for Cardwell Range Upgrade
- Sample preparation
Customer Rental Consultant
Independent Rentals
04.2011 - 09.2011
- Greet customers and discuss the type, quality and quantity of vehicles sought for rental.
- Compute charges for merchandise or services and receive payments.
- Provide information about rental items, such as availability, operation or description.
- Rent items, arrange for provision of services to customers and accept returns.
- Inspect and adjust rental vehicles to meet needs of customer.
- Explain rental fees, policies and procedures.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Basic car detailing.
- Keep records of transactions, maintain and update accounts and database.
- Advise customers on use and care of vehicles.
Soil Technician
Hanson Construction Materials
10.2007 - 04.2011
- Maintaining report and equipment filing system
- Sample preparation
- Answering customer questions and queries
- Developing excel programs
- Maintain quarry testing frequency according to AS and MR Standards
- Concrete sampling and lab testing
- Testing data entry into computer
- Generating test reports to be filed
- General lab cleaning
Education
Advanced Diploma - Laboratory Management
ABC Training
01-2025
Diploma - Laboratory Technology
LTT
08-2023
Certificate IV - Laboratory Techniques
LTT
09-2022
Certificate III - Construction Materials Testing
Kase Enterprises Pty Ltd
Understanding ISO/IEC 17025 - Understanding ISO/IEC 17025
National Association of Testing Authorities (NATA)
07-2021
Year 12 Certificate - undefined
Ferny Grove State High School
Skills
- Dedicated to safety
- Office administration
- Exceptional customer service skills
- Effective team member
- Staff Management
- Filing / archiving
- Reliable
- Competent communicator
- Keen learner
- Dedicated to the safety of myself and fellow workers
- Showing initiative
- Being able to work well autonomously
- Adaptive learning
- Coaching techniques
- Assessment strategies
- Adult learning principles
- Problem-solving
- Time management
- Multitasking skills
Timeline
Laboratory Trainer/Assessor
ABC Training and Consulting
11.2023 - Current
Laboratory Manager, Project Manager, Business Development of Quarries & Concrete, Laboratory Supervisor
Douglas Partners Pty Ltd
02.2021 - 11.2023
Soil Technician
Soil Engineering Services
03.2017 - 02.2021
Self Employed
DT Domestic Goddesses
07.2016 - 03.2017
Internship
Dean Powell Construction
04.2016 - 04.2016
Customer Consultant on Promotions Team
Classic Escapes
10.2015 - 12.2015
NBN Faults Consultant
Telstra Call Centre
03.2015 - 10.2015
Tally Clerk / Transport Logistics
Springcreek Mango / Aussie Roma Fresh
01.2015 - 01.2015
Soil Technician
Holcim Bohle Quarry Technical Services
06.2013 - 09.2014
Geo Technician
Engineering Testing Services
05.2012 - 03.2013
Geo Technician
Douglas Partners
02.2012 - 05.2012
Geo Technician
Coffee Information
09.2011 - 02.2012
Customer Rental Consultant
Independent Rentals
04.2011 - 09.2011
Soil Technician
Hanson Construction Materials
10.2007 - 04.2011
Certificate III - Construction Materials Testing
Kase Enterprises Pty Ltd
Year 12 Certificate - undefined
Ferny Grove State High School
Advanced Diploma - Laboratory Management
ABC Training
Diploma - Laboratory Technology
LTT
Certificate IV - Laboratory Techniques
LTT
Understanding ISO/IEC 17025 - Understanding ISO/IEC 17025
National Association of Testing Authorities (NATA)
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