Tanya Dsouza
Annerley,QLD
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. I am an Self-motivated Administrator with the desire and ability to continue learning, while refining myself to always perform better and benefit your company.
Overview
5
5
years of professional experience
Work History
HELPDESK ADMINISTRATOR
AUSTRALIAN HOMESTAY NETWORK
05.2022 - 11.2022
- Responsible for managing all Helpdesk queries/tickets and tasks for all 6 national offices
- Management of tenant ledgers, insurance claims and overall experience over duration of lease
- Calculate quarterly agent commissions owed by all offices and create detailed reports for the accounts department
- Management of numerous external vendors and agents
- Performing ledger adjustments for all AHN guests, Australia wide
- Responsible to maintain and manage all head office emails and phone line
- Follow up and maintain record of all insurance claims submitted to AHN.
FULFILMENT TEAM MEMBER
EQUIFAX
01.2021 - 01.2022
- Support internal teams with client issues, escalations, outages etc as needed
- Proactively liaise with management to ensure Operations is adequately resourced to meet client's expectations
- Respond to client and consumer queries in a timely manner meeting KPI's, providing excellent customer service
- Support internal teams with client issues, escalations, outages etc as needed.
MEDICAL ADMINISTRATOR/RECEPTIONIST
WOOLLOONGABBA MEDICAL CENTRE
01.2019 - 01.2021
- Learned the medical practice software (Best Practice) in under a week of joining
- Responsible for management of doctor's daily diaries, patient files, patient reports, etc
- Attending incoming patient calls and helping with assistance and information
- Handling IT related issues within the medical practice.
EVENT ORGANIZER/COORDINATOR
Red Carpet functions
01.2018 - 01.2019
- Managed event with up to 1000+ guests and supervised 24 interns while ensuring the execution of services including but not limited to cleanliness of facility, green room setup, lighting/ sound, etc
- Handling social media platforms to promote events and for marketing purposes
- Developing Event theme and executing plan from conception to execution
- Co ordinating with suppliers and volunteers
- Establishing communication through email with venue and staff organisers.
Education
Bachelor's degree in Bachelor of Business Management -
James Cook University
Skills
- Conflict Management
- Empathy and Positivity
- Quick and Practical Thinker
- Proactive Communicator with attention to detail
- Team Building
- Financial Planning
- Budget Management and Planning
- Leadership and teamwork skills
- Building and Maintaining Relationships
- Workplace Commitment
- Marketing
- Research
- Management
- Strategic Planning
- Office Management
- Financial Report Writing
- Process Improvement
- Project Management
Timeline
HELPDESK ADMINISTRATOR
AUSTRALIAN HOMESTAY NETWORK
05.2022 - 11.2022
FULFILMENT TEAM MEMBER
EQUIFAX
01.2021 - 01.2022
MEDICAL ADMINISTRATOR/RECEPTIONIST
WOOLLOONGABBA MEDICAL CENTRE
01.2019 - 01.2021
EVENT ORGANIZER/COORDINATOR
Red Carpet functions
01.2018 - 01.2019
Bachelor's degree in Bachelor of Business Management -
James Cook University
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