Tanya Edwards
YEPPOON,Queensland
Summary
Personable and dedicated Customer Service Representative with extensive experience in a wide range of industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic worker with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Above all, a kind, authentic person who maintains the old-fashioned, caring work ethic.
Overview
29
29
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank of Australia
Yeppoon, Qld
03.2023 - Current
- Processed applications for term deposits, personal loans, credit cards and savings accounts.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Acted as a point of contact between customers and estate team regarding wills, probates and all documentation necessary
- Discussed home loan needs and sent referrals for business banking
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Small Business Owner
Stowe Ridge Cottage Airbnb
WEST STOWE, Qld
11.2021 - Current
- Handled guest complaints and offered complimentary services for hardship cases.
- Assisted guests at check-in, providing information on various services in the area.
- Directed all day-to-day operations of AirBNB facility to provide safe and enjoyable guest experience.
- Received food orders from individuals and explained offerings. Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Maintained order and cleanliness of work areas to conform with health codes.
Seafood Distributor/Delivery Truck Driver
Self Employed
West Stowe, Qld
03.2020 - 11.2021
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Logged driving hours and fuel usage data on time to keep reports current.
- Measured temperature of haul and refrigerated area of truck.
Assistant to Radio Station Manager
5CC/Magic FM
Port Lincoln, SA
05.2003 - 05.2005
- Scheduled ads for station and show using Airwaves Scheduling software.
- Answered phone lines and connected one-on-one with members of listening audience.
- Focused on selecting entertainment consistent with targeted demographic audience.
- Performed voice-over work for on-air commercials.
- Built excellent rapport with listeners by creating fun and innovative contests and promotions.
- Made frequent approved appearances at paid and non-paid station events.
- Shared public service announcements, music information and upcoming events with audiences.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Casual Customer Support Assistant
Commonwealth Bank of Australia
Port Lincoln, SA
05.2005 - 06.2008
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed key customer relationships to increase sales.
Legal Secretary Assistant
Jenkins Anderson & Co Solicitors
Port Lincoln, SA
01.2001 - 04.2003
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Coordinated and scheduled meetings and telephone conferences.
- Liaised with court personnel, city magistrates, police departments and bank administrators to promote successful office operations.
- Interpreted and relayed legal information in clear format for clients.
- Processed summonses, subpoenas and complaints.
- Acted as liaison between clients, vendors and attorneys.
- Processed and distributed invoices to bill clients.
Restaurant Waitress
Grand Tasman Hotel
Port Lincoln, SA
06.2002 - 02.2003
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Personal Assistant to Company Secretary
K&S Freighters
Mount Gambier, South Australia
01.2000 - 01.2001
- Assisted executives with producing annual reports, sending press releases and reviewing insurance policies.
- Prepared minutes of actions during board and committee meetings.
- Prepared and distributed corporate sale, divestiture and acquisition documents to external auditors, lenders and regulatory bodies on request.
Catering Assistant
Hamilton Island Bakery
Hamilton Island, Qld
01.1996 - 12.1997
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Monitored and counted food stock and supplies to reorder on time.
- Verified proper portion sizes to consistently attain high food quality standards.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
Cook's Assistant
Hayes Creek Wayside Inn
Hayes Creek, NT
06.1995 - 12.1995
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Prepared food for service based on daily specials and chef's needs.
- Set up and performed initial prep work for soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Maximized kitchen speed and efficiency by preparing salads, desserts and meats for Miners.
Education
Some College (No Degree) - Office Traineeship
Prides Business College
Mount Gambier South Australia11.1989
Skills
- Customer service superstar
- High-energy attitude
- Courteous demeanor
- Extremely helpful and caring
Affiliations
- Australian Quarter Horse Association
- Reining Australia
- Queensland Reining Horse Association
LICENCES & QUALIFICATIONS
Gas Test Atmosphere - MSMWHS217
Confined Space Entry - RIIWHS202E
Working at Height - RIIWHS204E
Full Manual Drivers Licence - CO
Full Motorcycle Licence - RO
Timeline
Customer Banking Specialist
Commonwealth Bank of Australia
03.2023 - Current
Small Business Owner
Stowe Ridge Cottage Airbnb
11.2021 - Current
Seafood Distributor/Delivery Truck Driver
Self Employed
03.2020 - 11.2021
Casual Customer Support Assistant
Commonwealth Bank of Australia
05.2005 - 06.2008
Assistant to Radio Station Manager
5CC/Magic FM
05.2003 - 05.2005
Restaurant Waitress
Grand Tasman Hotel
06.2002 - 02.2003
Legal Secretary Assistant
Jenkins Anderson & Co Solicitors
01.2001 - 04.2003
Personal Assistant to Company Secretary
K&S Freighters
01.2000 - 01.2001
Catering Assistant
Hamilton Island Bakery
01.1996 - 12.1997
Cook's Assistant
Hayes Creek Wayside Inn
06.1995 - 12.1995
Some College (No Degree) - Office Traineeship
Prides Business College
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