Tanya Gill
Taree,NSW
Summary
Highly motivated and reliable individual with excellent communication skills. Possesses a positive attitude and is always willing to learn new things. Self-motivated and focused on going above and beyond to support the team. A hardworking and honest individual who is ready to take on any challenge
Overview
18
18
years of professional experience
Work History
Finance Officer
Manning Support Services
Taree
04.2023 - Current
- Data entry & processing of receipts, payment, credit cards & other transactions
- Checking & corrections to coding, financial and transactional data as required
- Receipt & verify invoices & payments in line with MSS's financial & authorization policies & procedures
- Responding to customer enquiries relating to the accounts side of government funding programs, specifically the Commonwealth Home Support Program & Home Care Packages
Contractor Management Officer
Manning Support Services
Taree
10.2022 - Current
- Input data into excel to create an External Contractor Spreadsheet
- Ensured all External Contractors provided the correct documentation to be compliant
- Followed up with Contractors when documentation expired & needed renewing
Senior Customer Service Officer
Manning Support Services
Taree
06.2022 - 10.2022
- Handled customer inquiries, complaints, billing questions, and service requests
- Contributed to continuous superior customer satisfaction by identifying customer needs and determining appropriate solutions
- Handled Fleet Management & Building Management.
Acting Lifestyle Officer
Manning Support Services
Taree
03.2022 - 06.2022
- Carried out day-day-day duties accurately and efficiently
- Created Monthly Outings Newsletters/Calendars
- Rostering staff & volunteers on daily outings
- Managing client bookings & pick up lists
- Booking & Facilitating events.
Business Administration Trainee
Manning Support Services
05.2021 - 03.2022
- Leveraged various computer software tools to assist with business operations
- Including Microsoft Word, Excel and PowerPoint
- Contributed positively to team and company morale by accepting responsibility for quality of work
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Communicating with Clients over the phone and in person
- Coordinated and organized work under pressure by possessing sound interpersonal skills and maintaining high level of accuracy.
Housekeeper
Serenity Resort
Diamond Beach
10.2011 - 05.2021
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
Bar Staff
Restaurant, Club Taree
11.2017 - 04.2020
- Waitressing in Restaurant
- Cash Handling- Cash & Eftpos
- Customer Service.
Crew Trainer
Hungry Jacks
02.2008 - 01.2011
- Excellent Cash handling & operation of electronic register (EFTPOS)
- General Housekeeping OH&S Hygiene & food safety
- Training of Crew Members
- Observed kitchen operations to ensure food was prepared safely and at correct temperatures
- Served customers, motivated crews, and kept the restaurant clean and well organized.
Console Operator
Neumanns Service Station
Wingham
01.2009 - 04.2009
- Cash handling - cash & EFTPOS
- Scanning goods for sale
- Stocking fridges
- General cleaning and cleaning public facilities
- Answering telephone
- Assisting customers with filling their vehicles
- Opening and closing store
- Stock take/stock ordering.
Staff Member
Big W
Taree
10.2005 - 11.2007
- Nightfill duties
- Recovery (cleaning and filling stock onto shelves)
- OH&S
- Customer service.
Education
Finalist - Trainee Of The Year Award -
Tafe NSW
07.2022
Certificate, First Aid & CPR -
Tafe
06.2022
Certificate 3, Business Administration -
Tafe Taree
05.2022
Certificate III in Aged Care -
Tafe Taree, Wingham
09.2009
Higher School Certificate -
Wingham High School
10.2008
Skills
- The use of Microsoft Word, Powerpoint & Excel
- Customer Service
- Individual & Team work
- Planning and Prioritization
- Organizational Skills
- Creative thinking
- Problem-solving
- Multitasking and Time Management
- Financial Administration
References
Ashana McEvoy – (Current Senior Manager)
Senior Manager Finance & Systems
Manning Support Services
0417 756 108
Matthew Walton
Senior Manager Service Delivery
Manning Support Services
0408 791 281
Garrett Hogan
General Manager Aged Care
Manning Support Services
0427 787 277
Timeline
Finance Officer
Manning Support Services
04.2023 - Current
Contractor Management Officer
Manning Support Services
10.2022 - Current
Senior Customer Service Officer
Manning Support Services
06.2022 - 10.2022
Acting Lifestyle Officer
Manning Support Services
03.2022 - 06.2022
Business Administration Trainee
Manning Support Services
05.2021 - 03.2022
Bar Staff
Restaurant, Club Taree
11.2017 - 04.2020
Housekeeper
Serenity Resort
10.2011 - 05.2021
Console Operator
Neumanns Service Station
01.2009 - 04.2009
Crew Trainer
Hungry Jacks
02.2008 - 01.2011
Staff Member
Big W
10.2005 - 11.2007
Finalist - Trainee Of The Year Award -
Tafe NSW
Certificate, First Aid & CPR -
Tafe
Certificate 3, Business Administration -
Tafe Taree
Certificate III in Aged Care -
Tafe Taree, Wingham
Higher School Certificate -
Wingham High School
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