Tanya Goel
Murrumbeena,VIC
Summary
Certified Salesforce Marketing Cloud Email Specialist with a solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills. Graduate from Monash University with a Masters Degree in International Business with specialisation in Business Management and Marketing. Demonstrated excellent customer service skills, ability to work in a team and manage people in a better way. Seeking to learn and take on challenging new role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Automation Specialist
News Corp Australia
07.2022 - Current
- 2 years+ experienced Salesforce Marketing Cloud Specialist.
- Proficient in Email Studio, Journey builder, Automation studio and Reporting
- Proficient in HTML, SQL Query and AMP Script.
- Proved successful handling multiple campaigns within tight deadlines and fast-paced atmosphere.
- Worked in 3 different teams : Paid Digital Marketing, Engagement, Marketing Operations.
- Part of Office Social Committee demonstrating respect, friendliness, promoting culture and willingness to help wherever needed.
Customer Service Representative
BWS, Endeavour Group
11.2018 - Current
- 6 years+ experience in the industry.
- Acting duty manager experience of handling team of 8.
- Demonstrate excellent customer service abilities with friendly and a welcoming attitude towards every customer
- Receiving customer complaints and a prompt resolution to customer queries and problems
- Coordinate and manage the delivery of items to the store
Specialist Sales Consultant
ORIGIN ENERGY - Gas And Electricity
07.2021 - 07.2022
- Designing and selling Solar systems to interested clients.
- Use salesforce platform to analyse customer data.
- Communicate with company clients via verbal (phone call) and written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Marketing Consultant
Terra Techcom Pvt. Ltd.
08.2015 - 01.2021
- Introducing "Onsite Early Earthquake Warning and Security System" in India.
- Adapted marketing plans to specific audiences based research.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Sales Consultant
Seek the Deal, Melbourne Retail
08.2018 - 11.2018
- Outbound calls.
- Comparing the electricity bills of the customers and offer them the best plan available.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Startup Founder
Belle'Otics
01.2014 - 06.2017
- Digital marketing.
- A self-initiated online business.
- Product promotional planning and implementation
- Mitigated costs while collaborating with vendors to manage inventory items.
- Developed impactful and strategic partnerships with clients to drive business development.
Education
Master's - International Business
Monash University
Caulfield, Melbourne07.2019
BBA - Business Administration
Maharaja Agrasen Institute of Management Studies
New Delhi, India07.2016
Skills
- Salesforce Marketing Cloud
- MS Office proficiency
- G Suite
- Digital marketing
- Leadership
- Strategic planning
- Project management
- E-commerce
- Product and service knowledge
- Sales and marketing
- Goals and performance
Accomplishments
- Elected as delegate of NUS, Monash University, Caulfield Campus, Melbourne.
- College Representative, Project Akshar (ENACTUS S.S.C.B.S. initiative), MAIMS, 2013 – 2014- Promoting handmade recycled papers and books to various colleges in Delhi, India.
- Won various solo as well as group dance competitions during under graduation.
Certification
Salesforce Marketing Cloud Email Specialist, 2024
Timeline
Marketing Automation Specialist
News Corp Australia
07.2022 - Current
Specialist Sales Consultant
ORIGIN ENERGY - Gas And Electricity
07.2021 - 07.2022
Customer Service Representative
BWS, Endeavour Group
11.2018 - Current
Sales Consultant
Seek the Deal, Melbourne Retail
08.2018 - 11.2018
Marketing Consultant
Terra Techcom Pvt. Ltd.
08.2015 - 01.2021
Startup Founder
Belle'Otics
01.2014 - 06.2017
BBA - Business Administration
Maharaja Agrasen Institute of Management Studies
Master's - International Business
Monash University
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