Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tanya Graham

Darwin ,NT

Summary

Dependable Team Leader with a solid track record in quality assurance and issue resolution. Excels in communication and problem-solving, fostering a collaborative team atmosphere. Skilled in project management and personnel training, consistently driving team success through effective organisation and motivation. Dedicated to maintaining high standards of work ethic and punctuality.

Friendly, enthusiastic, approachable and reliable- all qualities I believe are essential for success in any position.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Aboriginal Hospital Liaison Officer- Team Leader

Eastern Health
Melbourne, Australia
05.2022 - Current
  • Trained and managed a strong Aboriginal Liaison Team within the healthcare sector.
  • Coached,mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Providing emotional, social, and cultural support to Aboriginal and Torres Strait Islander patients and their families.
  • Providing information about hospital services and linking patients with hospital and Aboriginal community resources.
  • Providing support to patients who are unsure and may not understand the medical procedures and routines within the hospital environment.
  • Providing support to staff to help them provide culturally sensitive health services.
  • To ensure that our community feels safe and secure in the hospital with empathy, care, and understanding.
  • Conducted regular follow-up visits with patients discharged from the hospital to monitor progress.
  • Identified potential barriers to discharge planning and worked collaboratively with multidisciplinary teams to develop solutions.
  • Participated in weekly team meetings to discuss ongoing cases and review best practices for improving patient outcomes.
  • Actively participated in performance improvement initiatives aimed at enhancing quality of care provided.
  • Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals.
  • Assisted clients with making transition plans and setting appointments.
  • Wrote and successfully endorsed the 'Aboriginal Hospital Liaison Officer' Model of Care.
  • Reported liabilities and risk management concerns to the supervisor for review.
  • Supported Community with Court hearings, incarceration and homelessness.
  • Experience in building strong relationships with external stakeholders.
  • Experience in making warm referrals.
  • Nominated and proudly won 2023 "Closing the Gap" award.

Medical Administrative Assistant

Melbourne Development and Behavioral Paediatrics
Melbourne, Australia
01.2019 - 01.2022
  • Answered phone calls to provide assistance, information and medical personnel access
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Updated patient accounts and information daily
  • Reached out to patients day before scheduled appointments to confirm times and instructions
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
  • Confirmed patient information, collected copays and verified insurance
  • Conducted patient intake interviews to collect medical information and insurance details
  • Managed physician calendar, scheduling patient appointments and procedures
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow

Personal Assistant

Waverley Heart Clinic
Melbourne, Australia
01.2013 - 02.2019
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Complied with company policies, objectives and communication goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Conducted employee evaluations and reviews

Education

High School Diploma -

Wanganui Park Secondary Collage
Shepparton
11-2005

Skills

  • Problem-Solving
  • Team Leadership
  • Healthcare planning
  • Post-Discharge Care Coordination
  • Team management
  • Communication
  • Problem resolution
  • Organisational skills
  • Work ethic
  • Conflict resolution
  • Phone and Email Etiquette
  • Medical Billing
  • Training & Development
  • Friendly, positive attitude
  • Teambuilding
  • Over 10 years administration experience
  • Cultural competency
  • Appointment scheduling
  • Customer service
  • Cultural training

Accomplishments

  • Winner of 2023 'Closing the Gap' Award with my passion of "Closing the Gap" between Indigenous and non Indigenous Communities.

Certification

  • Full Driving License- with no restrictions.
  • Boat License.
  • National Police Clearance

Timeline

Aboriginal Hospital Liaison Officer- Team Leader

Eastern Health
05.2022 - Current

Medical Administrative Assistant

Melbourne Development and Behavioral Paediatrics
01.2019 - 01.2022

Personal Assistant

Waverley Heart Clinic
01.2013 - 02.2019

High School Diploma -

Wanganui Park Secondary Collage

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Tanya Graham