Tanya Hodgman
Pacific Pines
Summary
Professional Sales Administration expert with robust background in sales support and administrative functions, equipped to drive operational efficiency. Known for fostering team collaboration and consistently delivering results. Adept in managing sales processes, customer relations, and data analysis, while remaining adaptable to changing priorities and needs. Highly reliable with strong organizational, communication, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
NATIONAL SALES ADMINISTRATION OFFICER
Reward Hospitality
06.2021 - Current
- Manage online customer portals, logins, product files, templates, contract pricing, assist in integrating new customers into portals/EDI systems and provide troubleshooting support to ensure seamless operations
- Approve quotations, maintain new and existing contracts, rebates and special price agreements
- Maintain external customer platforms and conduct transactional reconciliations
- Manage Customer and Territory Manager account enquiries via inbound and outbound calls and high-volume ticket/email enquiries
- Prepare timely sales reporting
- Analyse information to provide advice and make sound commercial decisions that enhance business outcomes
- Prepare and manage Customer Supply Agreements, ensuring compliance with company terms and conditions, and monitor customer usage to maintain agreements
- Listen actively to internal and external customer feedback, identify customer’s needs, provide appropriate solutions and advice to ensure positive resolution and experience
CUSTOMER SERVICE COORDINATOR
Smartstone
01.2020 - 06.2021
- Sales administration– processing orders, stock allocation and invoicing
- Customer service – handle all incoming customer enquires via phone, email and in person
- Preparation of monthly reports and documentation
- Provide administrative support to State Manager and sales team
- Maintaining and updating records and databases
ADMINISTRATION ASSISTANT, SALES AND PROCUREMENT
Specialised Animal Nutrition
02.2017 - 12.2019
- Sales – processing orders, invoicing, cross/up selling, generating new leads
- Procurement – created and maintained stock reports for purchasing
- Dispatch – coordinated all shipping requirements
- Maintained stock control, compiled reports, and data entry
- Accounts receivable
- Performed general administration duties and communicated with customers via telephone and emails
- Provided support to the Director of Specialised Animal Nutrition
CLERICAL OFFICER
TAFE NSW
01.2009 - 01.2015
- Provided support to teachers with general ad hoc duties
- Performed administration duties including processing of payroll, accounts receivable and student enrolments
OFFICE SUPERVISOR
Tubular and AMZ Furniture
01.2008 - 01.2009
- Performed and oversaw sales administration
- Developed and maintained filing systems
- Provided exceptional customer service and handled customer’s enquiries efficiently
OFFICE ASSISTANT
COMCAR – Commonwealth Cars
01.2007 - 01.2008
- Managed the day-to-day efficient running operations of the office
- Processed employee attendance, leave arrangements, worksheet compilation and other entitlements
STEWARD / LEADING SEAMAN
Royal Australian Navy
01.2001 - 01.2006
- Provide hospitality services and support operations onboard ships and ashore
- Prepared company contracts, correspondence, and formal letters
- Prepared rosters
- Organised and coordinated events including formal luncheons, dinners, conferences, and weddings and managed the function database
- Supervised a team of up to 20 staff to ensure the excellent service of food and beverage
- Directed and assisted staff with career progression
Education
CERT III BUSINESS ADMINISTRATION -
TAFE NSW
CERT IV HOSPITALITY SUPERVISION -
Royal Australian Navy
Skills
- Excellent written and verbal communication skills
- High organisational skills
- Ability to work independently
- Ability to work as part of a team
- Customer Relationship Management
- Order Processing and Dispatch Management
- Handle customer enquiries
- Stock Management
- Customer focused attitude
- Adaptable to changing work conditions
- Positive ‘can do’ attitude
- Strong Computer Literacy – Microsoft Office, Pronto, Freshdesk and experience with MYOB
- Customer focused attitude
- Adaptable to changing work conditions
- Positive ‘can do’ attitude
- Strong Computer Literacy – Microsoft Office, Pronto, Freshdesk and experience with MYOB
Accomplishments
- Commanding Officers Commendation, Royal Australian Navy
- Student of Merit, Royal Australian Navy
Timeline
NATIONAL SALES ADMINISTRATION OFFICER
Reward Hospitality
06.2021 - Current
CUSTOMER SERVICE COORDINATOR
Smartstone
01.2020 - 06.2021
ADMINISTRATION ASSISTANT, SALES AND PROCUREMENT
Specialised Animal Nutrition
02.2017 - 12.2019
CLERICAL OFFICER
TAFE NSW
01.2009 - 01.2015
OFFICE SUPERVISOR
Tubular and AMZ Furniture
01.2008 - 01.2009
OFFICE ASSISTANT
COMCAR – Commonwealth Cars
01.2007 - 01.2008
STEWARD / LEADING SEAMAN
Royal Australian Navy
01.2001 - 01.2006
CERT IV HOSPITALITY SUPERVISION -
Royal Australian Navy
CERT III BUSINESS ADMINISTRATION -
TAFE NSW
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