Tanya Horwell
Capella,Qld
Summary
Proactive and customer-focused, leveraged exceptional time management and customer service skills at Reeves Family Butcher to enhance satisfaction and increase on-time delivery rates. Trained and led teams at Lewos Cafe, emphasizing safety and collaboration, significantly improving service quality and efficiency. Demonstrated adaptability and a positive attitude across diverse roles, fostering lasting client relationships and team productivity.
Overview
10
10
years of professional experience
Work History
Sales/ Deliveries
Reeves Family Butcher
04.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Anticipated, identified and helped resolve problems with deliveries.
- Packaged food and other products to be delivered to customer premises.
- Managed cash transactions for COD orders, ensuring accuracy and security during payment processing.
- Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
- Kept management informed of any issues or delays encountered during deliveries, allowing for prompt resolution and minimized impact on clients.
Sales
CMF RURAL
08.2022 - 05.2024
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
Cafe Worker
Lewos Cafe
09.2014 - 08.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Pet Shop Assistant
Highlands Pets and Produce
09.2021 - 06.2022
- Educated customers on proper pet care techniques, resulting in healthier pets and happier owners.
- Developed strong rapport with clients, fostering long-lasting relationships and generating repeat business.
- Increased overall team productivity by consistently lending support wherever needed within the shop operations.
- Assisted with training new employees in store procedures and policies, ensuring consistent service quality across the team.
- Resolved customer complaints professionally and effectively by listening attentively and finding appropriate solutions quickly.
- Conducted thorough research on various pet species'' needs to provide accurate information to prospective adopters or buyers.
Education
Certificate IV - Beef Cattle Production
Emerald Agricultural College
Emerald 2002
Certificate III - Beef Cattle Production
Emerald Agricultural College
Emerald 2001
Grade 11 -
Glenmore State High School
Rockhampton 2000
Skills
- Safety awarenes
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time management skills
Timeline
Sales/ Deliveries
Reeves Family Butcher
04.2024 - Current
Sales
CMF RURAL
08.2022 - 05.2024
Pet Shop Assistant
Highlands Pets and Produce
09.2021 - 06.2022
Cafe Worker
Lewos Cafe
09.2014 - 08.2022
Certificate IV - Beef Cattle Production
Emerald Agricultural College
Certificate III - Beef Cattle Production
Emerald Agricultural College
Grade 11 -
Glenmore State High School
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