Tanya Johnson
Darra,QLD
Overview
9
9
years of professional experience
Work History
Gaming Attendant
The Lion Richlands
11.2022 - 09.2023
- Managed gaming cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Delivered excellent customer service by addressing player inquiries and resolving issues in timely manner.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain professional and ethical gaming environment.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by providing exceptional service and maintaining clean gaming area.
- Reported concerns, broken machines, and out-of-order games to supervisor.
BAR & GAMING ATTENDANT
BLUE FIN FISHING CLUB
10.2021 - 09.2022
- Bar & gaming open & close.
- Bar, TAB & Keno duties while providing a high level of customer service.
- Stock handling & replenishment.
- Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
DUTY MANAGER
COLMSLIE HOTEL
10.2019 - 04.2020
- Daily reconciliation, data entry, banking of trade from bars, bistro, TAB, Keno, retail & ATMs. Gaming reporting, clearance, EOM & banking.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols
- Monitored workflow to improve employee time management and increase productivity
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
DUTY MANAGER
MIDDLE GREEN SPORTS CLUB
05.2019 - 10.2019
- ,Management of staff to ensure a high level of customer service is maintained whilst following all company policies and procedures & industry regulations.
- Venue close.
- Reconciliation of bar & bistro tills, balancing of gaming float, safes & petty cash.
- Gaming float balancing, gaming clearance, data entry using Odyssey gaming banking.
- Nightly hopper removal, weekly hopper weighs.
- Keno reconciliation, report generation and banking.
- Atm settlement.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
BAR & GAMING ATTENDANT
HOTEL MONIER
04.2018 - 11.2018
- Gaming open & close
- General bar duties while providing high level of customer service.
- Stock handling & replenishment.
- TAB & Keno.
- Gaming room services.
- Gaming clearance & reporting.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
DUTY MANAGER
STAR HOTELS GROUP
01.2017 - 04.2018
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Management of staff to maintain high level of service & standards.
- Gaming reporting, clearance, EOM & banking using Wildcat.
- Reconciliation, data entry of & banking daily trade of bars, bistro, TAB, Keno, ATMs and retail.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
DUTY MANAGER
O'ACES CLUB
07.2015 - 12.2016
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Opening & closing
- Gaming reporting, clearance, EOM, data entry & banking using Wildcat.
- Payroll, accounts payable, receivable & general journal entries using MYOB.
- Staff training, development, mentoring & motivation,
- Managed time efficiently in order to complete all tasks within deadlines.
ASSISTANT MANAGER
FERNY GROVE TAVERN
10.2014 - 05.2015
- Open, close & management of multiple venue departments.
- Daily gaming clearance, reporting, data entry.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within venue.
- Staff allocation & utilization.
- Management of staff to maintain high level of service & standards.
- Reconciliation, data entry of & banking of daily trade of bars, bistro, TAB & Keno.
- Managed day-to-day operations to meet performance, quality and service expectations.
- Preparation of banking for armguard pickup, Cash ordering,
- Settlement & replenishing ATM nightly
Education
Certificate 3 Hospityaliy
Charles Dawin University
Alice Springs, NT01.2010
Certificate 3 Bissiness Administration
TAFE
Kingaroy, QLD04.2000
Skills
- Customer Service focus
- Communication & interpersonal
- Leadership, mentoring & staff development
- Attention to detail
- Time management
- Cash handling proficiency
- Teamwork and POS Systems
- Attention to Detail
Certificates Licenses
- Cert 3 Business Administration
- Cert 3 Hospitality
- SA
- RSG
- RMLV
- APPROVED MANAGERS LICENCE
- GAMING NOMINEE LICENCE
- CUSTOMER LIAISON OFFICER TRAINING
- FOOD SAFETY HANDLING TRAINING
References
- Kerry Fenwick, 0431264738, Blue Fin Assistant Venue Manager
- John Edwards, 0466605350, Ferny Grove Tavern Assistant Manager ALH Venue Manage
- Peter Ellul, 0413339850, The Lion Gaming Manager
Timeline
Gaming Attendant
The Lion Richlands
11.2022 - 09.2023
BAR & GAMING ATTENDANT
BLUE FIN FISHING CLUB
10.2021 - 09.2022
DUTY MANAGER
COLMSLIE HOTEL
10.2019 - 04.2020
DUTY MANAGER
MIDDLE GREEN SPORTS CLUB
05.2019 - 10.2019
BAR & GAMING ATTENDANT
HOTEL MONIER
04.2018 - 11.2018
DUTY MANAGER
STAR HOTELS GROUP
01.2017 - 04.2018
DUTY MANAGER
O'ACES CLUB
07.2015 - 12.2016
ASSISTANT MANAGER
FERNY GROVE TAVERN
10.2014 - 05.2015
Certificate 3 Hospityaliy
Charles Dawin University
Certificate 3 Bissiness Administration
TAFE
Similar Profiles
Angel SalarzonAngel Salarzon
Restaurant Waiter at The Lions RichlandsRestaurant Waiter at The Lions Richlands
Nicholas FarishNicholas Farish
Volunteer Firefighter at Richlands Vol Fire DepartmentVolunteer Firefighter at Richlands Vol Fire Department
Xander ThomXander Thom
Waiter's Assistant at Hotel RichlandsWaiter's Assistant at Hotel Richlands
Aiko TanAiko Tan
Junior Kitchen Assistant at JapaniceJunior Kitchen Assistant at Japanice
Som LeSom Le
Cashier Assistant at Mr Bill's Vietnamese CanteenCashier Assistant at Mr Bill's Vietnamese Canteen