Tanya Johnson
Darra,QLD
Overview
9
9
years of professional experience
Work History
Gaming Attendant
The Lion Richlands
11.2022 - 09.2023
- Managed gaming cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Delivered excellent customer service by addressing player inquiries and resolving issues in timely manner.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain professional and ethical gaming environment.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by providing exceptional service and maintaining clean gaming area.
- Reported concerns, broken machines, and out-of-order games to supervisor.
BAR & GAMING ATTENDANT
BLUE FIN FISHING CLUB
10.2021 - 09.2022
- Bar & gaming open & close.
- Bar, TAB & Keno duties while providing a high level of customer service.
- Stock handling & replenishment.
- Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
DUTY MANAGER
COLMSLIE HOTEL
10.2019 - 04.2020
- Daily reconciliation, data entry, banking of trade from bars, bistro, TAB, Keno, retail & ATMs. Gaming reporting, clearance, EOM & banking.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols
- Monitored workflow to improve employee time management and increase productivity
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
DUTY MANAGER
MIDDLE GREEN SPORTS CLUB
05.2019 - 10.2019
- ,Management of staff to ensure a high level of customer service is maintained whilst following all company policies and procedures & industry regulations.
- Venue close.
- Reconciliation of bar & bistro tills, balancing of gaming float, safes & petty cash.
- Gaming float balancing, gaming clearance, data entry using Odyssey gaming banking.
- Nightly hopper removal, weekly hopper weighs.
- Keno reconciliation, report generation and banking.
- Atm settlement.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
BAR & GAMING ATTENDANT
HOTEL MONIER
04.2018 - 11.2018
- Gaming open & close
- General bar duties while providing high level of customer service.
- Stock handling & replenishment.
- TAB & Keno.
- Gaming room services.
- Gaming clearance & reporting.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
DUTY MANAGER
STAR HOTELS GROUP
01.2017 - 04.2018
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Management of staff to maintain high level of service & standards.
- Gaming reporting, clearance, EOM & banking using Wildcat.
- Reconciliation, data entry of & banking daily trade of bars, bistro, TAB, Keno, ATMs and retail.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
DUTY MANAGER
O'ACES CLUB
07.2015 - 12.2016
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Opening & closing
- Gaming reporting, clearance, EOM, data entry & banking using Wildcat.
- Payroll, accounts payable, receivable & general journal entries using MYOB.
- Staff training, development, mentoring & motivation,
- Managed time efficiently in order to complete all tasks within deadlines.
ASSISTANT MANAGER
FERNY GROVE TAVERN
10.2014 - 05.2015
- Open, close & management of multiple venue departments.
- Daily gaming clearance, reporting, data entry.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within venue.
- Staff allocation & utilization.
- Management of staff to maintain high level of service & standards.
- Reconciliation, data entry of & banking of daily trade of bars, bistro, TAB & Keno.
- Managed day-to-day operations to meet performance, quality and service expectations.
- Preparation of banking for armguard pickup, Cash ordering,
- Settlement & replenishing ATM nightly
Education
Certificate 3 Hospityaliy
Charles Dawin University
Alice Springs, NT01.2010
Certificate 3 Bissiness Administration
TAFE
Kingaroy, QLD04.2000
Skills
- Customer Service focus
- Communication & interpersonal
- Leadership, mentoring & staff development
- Attention to detail
- Time management
- Cash handling proficiency
- Teamwork and POS Systems
- Attention to Detail
Certificates Licenses
- Cert 3 Business Administration
- Cert 3 Hospitality
- SA
- RSG
- RMLV
- APPROVED MANAGERS LICENCE
- GAMING NOMINEE LICENCE
- CUSTOMER LIAISON OFFICER TRAINING
- FOOD SAFETY HANDLING TRAINING
References
- Kerry Fenwick, 0431264738, Blue Fin Assistant Venue Manager
- John Edwards, 0466605350, Ferny Grove Tavern Assistant Manager ALH Venue Manage
- Peter Ellul, 0413339850, The Lion Gaming Manager
Timeline
Gaming Attendant
The Lion Richlands
11.2022 - 09.2023
BAR & GAMING ATTENDANT
BLUE FIN FISHING CLUB
10.2021 - 09.2022
DUTY MANAGER
COLMSLIE HOTEL
10.2019 - 04.2020
DUTY MANAGER
MIDDLE GREEN SPORTS CLUB
05.2019 - 10.2019
BAR & GAMING ATTENDANT
HOTEL MONIER
04.2018 - 11.2018
DUTY MANAGER
STAR HOTELS GROUP
01.2017 - 04.2018
DUTY MANAGER
O'ACES CLUB
07.2015 - 12.2016
ASSISTANT MANAGER
FERNY GROVE TAVERN
10.2014 - 05.2015
Certificate 3 Hospityaliy
Charles Dawin University
Certificate 3 Bissiness Administration
TAFE