Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Julius

Laverton,VIC

Summary

Dynamic Business Analyst with a proven track record at Infosys, enhancing process efficiency by 35% through automation and streamlined workflows. Expert in Power BI and adept in problem-solving, I excel in transforming data into actionable insights. Leveraged SQL and Agile methodologies to drive operational excellence and customer satisfaction, achieving a 95% success rate in UAT.

Overview

7
7
years of professional experience

Work History

Cover Fit Consultant

Bupa
Docklands, Victoria
05.2024 - Current
  • Conducted an in-depth analysis of existing customer health insurance coverage to identify gaps and recommend optimal solutions based on individual needs and lifestyles.
  • Engaged with customers via inbound and outbound channels (calls, emails) to gather business requirements and provide tailored health insurance solutions, contributing to long-term customer retention.
  • Utilized data-driven insights to assess customer trends and optimize product offerings, ensuring alignment with business objectives and regulatory guidelines.
  • Maintained and updated customer records in accordance with Bupa’s compliance policies and data governance standards.
  • Collaborated cross-functionally with internal teams to streamline processes and enhance the overall customer experience.
  • Assisted team leaders with reporting, process improvements, and strategic initiatives to drive operational efficiency and customer satisfaction.

Business Analyst

Infosys, Client: Telstra
Docklands, Victoria
04.2022 - 05.2025
  • Led the end-to-end migration of business processes from a legacy, macro-driven Excel system to a customized ERP solution, impacting five departments and over 100 users.
  • Reduced manual effort by 60% through automation and streamlined workflows.
  • Collaborated with stakeholders across departments to define future-state requirements, achieving a 35% increase in process efficiency.
  • Analyzed and mapped 50+ Excel-based business processes using the BPMN framework, identifying 30+ pain points in the workflow.
  • Assisted data administrators throughout the process of data cleansing and validation of over 500,000 records, ensuring a 98.5% accuracy in migration.
  • Worked closely with the system architects to design system workflows and automation features that reduced processing time by 25 hours per week.
  • Developed process flow diagrams and use cases using BPMN methodology, and documented and maintained these artifacts in Confluence, ensuring seamless collaboration and accessibility for stakeholders across departments.
  • Developed and executed over 100 test cases, identifying and resolving more than 20 defects.
  • Led 2 rounds of User Acceptance Testing (UAT), achieving a 95% success rate before deployment.
  • Trained over 50 end users, creating user manuals and training materials.

Business Analyst

My Moovers Pty Ltd
South Bank, Victoria
06.2019 - 04.2022
  • Analyzed website traffic and conversion data using Google Analytics, supporting insights for over 50,000 monthly visitors.
  • Created Power BI dashboards to track e-commerce KPIs, helping teams monitor over $6 million in monthly sales.
  • Used Salesforce to integrate customers' data, streamlining marketing efforts, and increasing the generation of over 1,030 new leads each quarter.
  • Developed SQL queries to analyze sales trends and customer behaviors, supporting the optimization of over four sales teams.

Administrative Assistant

Macutex Pty Ltd
South Bank, Victoria
08.2018 - 06.2019
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Developed over 10 VBA macros for the automation of repetitive tasks in Excel, reducing manual work by 40 hours a week.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Scheduled appointments between clients and customers and internal staff members.

Education

Master of Science - Cyber Security

RMIT University
Melbourne, VIC
11-2020

Bachelor of Science - Computer Science

Christ University
Bangalore, India
03-2018

Skills

  • Power BI
  • Confluence
  • SQL
  • Jira
  • Salesforce
  • Macros with VBA
  • BPMN 20
  • Google Analytics
  • Good understanding of the BABOK guide
  • PowerPoint
  • Agile
  • MS Excel
  • Problem-solving skills
  • Oral and written communications
  • Self-management

Timeline

Cover Fit Consultant

Bupa
05.2024 - Current

Business Analyst

Infosys, Client: Telstra
04.2022 - 05.2025

Business Analyst

My Moovers Pty Ltd
06.2019 - 04.2022

Administrative Assistant

Macutex Pty Ltd
08.2018 - 06.2019

Master of Science - Cyber Security

RMIT University

Bachelor of Science - Computer Science

Christ University

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Tanya Julius