Hi, I’m
Tanya Kakkad
Banking Consultant
Macquarie Park, Sydney,NSW
Summary
Goal-driven banking professional, proficient in unsecured lending, well-versed in managing diverse customer needs with speed and efficiency. Worked with customers to develop investment and financial plans. Focused on customer satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and positive communication skills.
Overview
10
years of professional experience
1
Certification
Work History
Australia New Zealand Bank
Banking Consultant
05.2022 - Current
Job overview
- Assisted customers with setting up or maintaining accounts, completing loan applications and signing up for new services.
- Evaluated customers' financial positions to identify and advise on most appropriate banking products.
- Interviewed prospective customers to discuss financial goals and means surrounding unsecured loans.
- Educated customers about unsecured loan options, benefits and restrictions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Worked with processing department to successfully submit and finalize applications for personal loans.
- Contacted prospective customers to generate new loans, deposits and business to achieve sales goals.
- Communicated lending decisions to customers.
- Proactively identified solutions such as debt consolidation for customers experiencing credit issues.
- Extended and sustained positive relationships with customers to maintain and grow business.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance
- Completed end to end KYC for customers with 100% accuracy and no KYC breach
- Completed and submitted Suspicious Activity Reports in accordance with AML and CTF
- Established new accounts for high net worth individuals and serviced existing accounts
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
Quarter Acre
Accounts Administrator/Customer Service
10.2021 - 03.2022
Job overview
- Receiving and dealing with initial customer communications
- Providing accurate information about company inventory and project completion timeline
- Assisting accounts manager with managing accounts receivable and payable
- Managing company inventory reports
- Liaise between customers and real estate sales agents to check availability for appointment set ups
- Liaise with developer’s team to follow up on sales contracts
- Data entry to report all customer communications
- Ad hoc office admin duties
Porcelain Tableware
Customer service and sales
07.2018 - 07.2020
Job overview
- Managing company inventory reports
- Conducting outbound calls to other retailers and distributors
- Providing accurate information to customers about product features and pricing
- Following up with factory production team on timely completion of products
- Liaise with logistics and shipment while informing customers of expected delivery times
- Boosting company revenue by helping expand distributions to hotels along with home stores
- Receiving multiple customer enquiring and proving them with online catalogue and product images
Real Home Loans – Greenstone/Hollard Financial Services
Home Loan Sales Support
07.2014 - 06.2015
Job overview
- Analysed customer data such as financial statements to determine level of risk involved for extending credit
- Looked for missed payments, defaults, number of credit enquiries and other red flags for each applicant.
- Primarily assisted the mortgage broker and, answer all inbound customer enquiries with accurate and detailed information
- Detailed assessment of all financial records of applicants
- Calculating loan to value ratio of each applicant
- Assessing financial credibility of each applicant
- Liaising between mortgage broker and credit analyst
SunSource Energy
Customer service
05.2014 - 07.2014
Job overview
- Answer all inbound phone calls and emails from customers related to solar panel installation
- Administrative duties such as data entry and filling
- Appointment setting
Students Macro Trading Society, Macquarie University
Vice President
02.2013 - 08.2013
Job overview
- Promote financial trading as a means to develop better understanding of how the economy works
- Provide guidance with respect to the Chartered Financial Analyst program
- Encouraging participants to trade in financial instruments by understanding macro indicators
- Assist participants to undertake fundamental analysis by researching from publicly available data sources, example: the Bloomberg terminal
- Keep track of students’ portfolio
- Understand the relationships between markets and economy
- Help student members test their trading strategies
- Help students understand the process of risk management, hedging strategies, characteristics of different asset classes, concept of leverage and risk adjusted return
- Provide student members with detailed report on their performance
Education
Unsecured Lending Accreditation Sydney, NSW
Accreditation from Lending, Finance
02.2023
KaplanSydney, NSW
Certification from RG 146 ( Tier 2)
06.2022
Holmes InstituteSydney, NSW
Masters from Professional Accounting
02.2014
Macquarie UniversitySydney, NSW
Bachelor of Commerce from Finance
06.2013
Sydney Institute of Business & TechnologySydney, NSW
Diploma from Business Administration
01.2011
JNS International School, I.B.D.PMumbai
International Baccalaureate Diploma Program from Economics, Business Management and Physics
06.2009
ION Education
Beginners course in Financial Markets (ranked no.1 in that batch
ION Education
Beginners course in Real Estate
Certificate of Merit for Commercial Application
2009
Skills
- Excellent communication skills; both, written and verbal
- Good analytical and logical reasoning skills
- Attention to detail
- Efficient time management
- Advanced user of Microsoft Office Package (including Excel, PowerPoint, Word)
- Intermediate user of website developing tools, such as CSS, HTML , JavaScript and CAP
- Small Business Operations
- Consultative Sales Approach
Certification
Unsecured Lending Accreditation
Kaplan RG146 ( Tier 2 )
Timeline
Banking Consultant
Australia New Zealand Bank
05.2022 - Current
Accounts Administrator/Customer Service
Quarter Acre
10.2021 - 03.2022
Customer service and sales
Porcelain Tableware
07.2018 - 07.2020
Home Loan Sales Support
Real Home Loans – Greenstone/Hollard Financial Services
07.2014 - 06.2015
Customer service
SunSource Energy
05.2014 - 07.2014
Vice President
Students Macro Trading Society, Macquarie University
02.2013 - 08.2013
Unsecured Lending Accreditation
Accreditation from Lending, Finance
Kaplan
Certification from RG 146 ( Tier 2)
Holmes Institute
Masters from Professional Accounting
Macquarie University
Bachelor of Commerce from Finance
Sydney Institute of Business & Technology
Diploma from Business Administration
JNS International School, I.B.D.P
International Baccalaureate Diploma Program from Economics, Business Management and Physics
ION Education
Beginners course in Financial Markets (ranked no.1 in that batch
ION Education
Beginners course in Real Estate
Certificate of Merit for Commercial Application
Similar Profiles
Jokaveti MoceJokaveti Moce
Client Service Analyst at AUSTRALIA NEW ZEALAND BANKClient Service Analyst at AUSTRALIA NEW ZEALAND BANK
Kevin EdwinKevin Edwin
CREDIT ASSESSMENT OFFICER at Australia & New Zealand Bank (ANZ)CREDIT ASSESSMENT OFFICER at Australia & New Zealand Bank (ANZ)
NEERU GUPTANEERU GUPTA
Senior Manager- Model Risk at Bank of MontrealSenior Manager- Model Risk at Bank of Montreal