Tanya Keam
Grafton,NSW
Summary
Seeking work in the Disability/Aged care industry.I am
highly organized,dependable and able to manage multiple priorities with a positive attitude I enjoy supporting and encouraging individuals to pursue independence. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Assistant
Coutts crossing general store
Coutts Crossing
05.2023 - 03.2024
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Restaurant Manager
Maria's Italian Restuarant
RestuarantCoffs Harbour
05.2013 - 06.2017
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Trained new employees on proper hospitality protocols according to company guidelines.
Manager
More than Burgers
Gunnedah, NSW
03.2020 - 11.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
Manager-Owner Operator
Takeaway on Bray
Coffs Harbour
03.2017 - 12.2019
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Researched new products or services that could be introduced to enhance the guest experience.
Disability Support Worker
Accomodation Network
Moree
09.2007 - 03.2008
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Community Support Worker
Homecare
Moree
03.2006 - 01.2007
- Assisted clients in developing life skills and independent living abilities.
- Conducted home visits to assess client needs and provide guidance and resources.
- Provided transportation for clients to various appointments or activities as required.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Supervised daily hygiene and skills to promote self-sufficiency.
Cook/sales assistant
Grafton Bakery Cafe
Grafton , Nsw
11.2024 - 01.2026
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Broadmeadow High School
Newcastle, NSW12-1983
Skills
- Professional Attitude
- Personal care
- Creative thinking
- Organizational skills
- First Aid and CPR
Affiliations
- Gardening,growing fruit and vegetables.
- Reading history and biographies.
- Interacting and working with people from diverse backgrounds and age demographics.
Certification
Current
- Current First Aid and CPR.
- WHS Whitecard.
- Traffic control and implementation card.
- Food Safety supervisor.
- RSA and RCG
Timeline
Cook/sales assistant
Grafton Bakery Cafe
11.2024 - 01.2026
Sales Assistant
Coutts crossing general store
05.2023 - 03.2024
Manager
More than Burgers
03.2020 - 11.2022
Manager-Owner Operator
Takeaway on Bray
03.2017 - 12.2019
Restaurant Manager
Maria's Italian Restuarant
05.2013 - 06.2017
Disability Support Worker
Accomodation Network
09.2007 - 03.2008
Community Support Worker
Homecare
03.2006 - 01.2007
High School Diploma -
Broadmeadow High School