Tanya Kerr
Townsville,QLD
Overview
18
18
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
Mum
12.2013 - Current
- Managed household operations, fostering a nurturing and organised environment for family development
- Coordinated schedules, budgets, and activities to support well-being and growth
- Applied multitasking and problem-solving skills to adapt to evolving needs
Customer Service Officer
Secure Corp (ANZ)
Melbourne, VIC
07.2011 - 12.2013
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Entered information into the company database with a focus on attention to detail and confidentiality.
- Built sound rapport and relationships with couriers and suppliers, sharing information and responding to requests with care and accuracy.
- Contributed to the daily administrative functioning of the business by programming cards using specialised system ‘cardax’.
Gaming Attendant
Doyle Bridge Hotel
Melbourne, VIC
01.2007 - 11.2009
- Counted and balanced cash drawer at the beginning and end of shift.
- Checked personal identifications during alcohol sales.
- Kept work area neat and organized at all times.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
Education
Certificate 3 - Business Administration
Federation University Australia
VIC09-2019
Skills
- Problem resolution
- Team building
- Active listening
- Basic math
- Customer service
- Attention to detail
- Organization
- Flexible and adaptable
- Time management
- Recordkeeping
Certification
- Blue Card (Working with Children)
- NDIS Worker Orientation Module: ‘Quality, Safety & You - Completed in 2023
References
References available upon request.
Timeline
Stay at Home Parent
Mum
12.2013 - Current
Customer Service Officer
Secure Corp (ANZ)
07.2011 - 12.2013
Gaming Attendant
Doyle Bridge Hotel
01.2007 - 11.2009
Certificate 3 - Business Administration
Federation University Australia