Tanya Kerridge
Gosnells,WA
Summary
Dedicated supervisor with a strong focus on customer service and cash handling. Proven ability to enhance service quality and train teams effectively.
Detail-oriented professional with expertise in cash handling and customer relations. Recognized for exceptional adaptability and time management skills, contributing to streamlined operations and superior service delivery.
Diligent [Desired Position] with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Overview
34
34
years of professional experience
Work History
Supervisor/Cashier
Woolworths
Forest Lakes, WA
10.2015 - Current
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service protocols and register systems.
- Implemented improved cash handling procedures, reducing discrepancies during end-of-day reconciliations.
- Analyzed customer feedback to enhance service quality and address concerns proactively.
- Ensuring Front End displays are kept clean and filled.
- Keeping Front End clean and workable for team
Supervisor/Cashier/Special Orders
Bunnings Warehouse
Cannington, WA
10.1992 - 07.2013
- Oversaw daily operations, ensuring team adherence to safety protocols and company policies.
- Trained and mentored staff in effective customer service techniques and product knowledge.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Implemented training programs to enhance employee skills and boost overall performance.
- Coordinated logistics for trade desk, ensuring timely fulfillment of large and small orders throughout Western Australia and Christmas Island.
- Oversaw customer consultations regarding paint, plumbing, and trade requirements. Managed key cutting operations to enhance service offerings.
- Facilitated communication between departments to ensure smooth workflow and operational efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Accounting, General Office Work
South Metropolitan TAFE
Perth, WA12-1994
High School Diploma -
ST Joachims High School
Victoria Park WA12-1988
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Stock replenishment
- Punctuality
- Team leadership
- Refunds and exchanges
- Flexible schedule
- Customer relations
- Point of sale operation
- Drawer balancing
- Transaction approvals
- Price verification
- Cash register operation
- Cash handling expertise
- Loss prevention
- Returns processing
- POS system proficiency
- Product merchandising
- POS system troubleshooting
- Credit card processing
- Cash transfers
Languages
English
Native or Bilingual
Timeline
Supervisor/Cashier
Woolworths
10.2015 - Current
Supervisor/Cashier/Special Orders
Bunnings Warehouse
10.1992 - 07.2013
Accounting, General Office Work
South Metropolitan TAFE
High School Diploma -
ST Joachims High School