Tanya Krieger
Placid Hills
Summary
Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration.
Additionally, i am experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favourable outcomes.
Overview
14
14
years of professional experience
Work History
Legal Assistant (Conveyancing & Wills & Estates)
ALF Lawyers
05.2023 - 06.2024
- Providing secretarial and administrative support to the Conveyancing Solicitor and Wills & Estate Solicitor.
- Prepared and dispatched initial client letters, including detailed contract dates and important transaction information, to ensure clear and timely communication throughout the conveyancing process.
- Conducting property title and Council searches.
- Coordinating with other parties involved in the transaction, including real estate agents and other law firms.
- General administrative tasks and duties
- Verification of Identity Checks via Infotrack
- Dial before you Dig Searches.
- Organise and prioritise my workload to ensure all tasks are carried out in a timely manner and to ensure time limitations are met.
Office Manager/Reception
First Response Mechanical
02.2021 - 03.2023
- First point of contact for all service customers clients
- Welcoming all on-site visitors and directing them to the appropriate personnel
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Scheduling service bookings via email, in person and telephone requests
- Coordinated quotes, pricing strategies, and parts procurement.
- Invoice entry
- Freight (incoming and dispatch)
- Database management/management
- Ensuring all inbound and outbound communications are handled promptly and accurately
- Maintaining up to date knowledge of relevant brand, product, marketing, and procedures relevant to customer enquiries and issues
- Ensures that all manufacturer accounts including warranty claims, rebates, supplier, and customer accounts are current and accurate
- Preparation of employee payroll, posts payroll and maintain payroll records
- Reconciliation of accounts monthly
- Recording and forwarding phone messages and queries
- General administration duties and housekeeping
- Assisting in the implementation of updated business software’s
Paralegal (Personal Injury)
Shine Lawyers
11.2014 - 08.2020
- Provided assistance to both Branch Manager and Senior Solicitor across upwards of 200 files simultaneously
- First point of contact for clients
- Preparation of pre-court and court documents from District Court matters through to High Court matters, Medical Brief’s, Counsel Brief’s and Witness Statements
- Conducted thorough investigations for legal cases, gathering and analyzing relevant information to support case preparation and strategy.
- Organise and prioritise my workload to ensure all tasks are carried out in a timely manner and to ensure time limitations are met
- Providing updates and obtaining updated information to and from clients
- Draft routine correspondence to clients and outside parties
- Carried out in-depth investigation to assemble relevant case materials
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Customer Service Team Leader
Sovereign Housing Association
10.2012 - 08.2014
- Monitoring of Connect Team operational performance and implementing corrective actions to address any situations before they arise
- Working to support the achievement of Connect operational objectives, goals and KPIs
- Accountable for the service provided ensuring that Connect Advisors are multi-skilled across Repairs, Housing, Careline and other roles and work groups within Connect
- Developing and coaching of team members to provide a personalised approach to customer service
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction
- Ensuring that all tasks associated to Connect Advisor roles and work groups are completed within the agreed timescales
- Completing one-to-one and performance reviews and providing constructive feedback to support staff in the achievement of personal development, team objectives and maximisation of performance
- Monitoring performance and the quality of service associated to all multi-media contact channels
- Ensuring calls are routed to the correct staff and working groups
- Taking active measures from information obtained from Customer satisfaction surveys to elevate the service provided whilst developing and coaching staff
- Preparing reports on team and individual’s progress against Connect targets
- Effective use of 'call blending' to efficiently answer all calls and email queries
- Utilisation of screen and call recording technology to develop service
- Utilising 'Work Force Management' and implementing recommendations
- Aligning staff and rotas as requested from inbound and outbound forecasting statistical information
- Basingstoke, UK
Senior Consultant
Shine Lawyers
01.2010 - 08.2012
- First point of contact for all prospective clients
- Open New Client files on the firm database (Law master)
- Preparation of legal documents for New Client interviews
- Determining the viability of the claim in-line with current legislation
- Provided with updates that needed to be relayed to clients
- Taking down detailed accounts of people’s injuries along with the surrounding circumstances
- Arrange and reschedule new client appointments in solicitor’s calendars covering all 32 offices
- Diffuse any conflict with aggressive clients and deal with client complaints
- Research and retain large amounts of legislation for 4 states to relay to clients in all areas of Personal Injury, Special Projects, Professional Negligence, Disability Insurance, Superannuation Claims, Environmental Claims and Class Actions.
Skills
- Customer Service
- Administration
- Legal Terminology & Proceedings
- Microsoft Office Suite
- Excel
- Word
- Power Point
- Publisher
- Microsoft Outlook 365
- Xero
- Team Management
- Recruitment
- Selection
- Interviewing
- Task Management
- Problem Solving
- Organisation
- Co-ordination
- Research
- Investigative Skills
- Analytical Skills
- Writing Skills
- Written Communication
- Verbal Communication
- Finance Funding Reports
- Invoicing
- Quotations
- Reconciliation of Accounts
- Employee Payroll
- Infotrack
Timeline
Legal Assistant (Conveyancing & Wills & Estates)
ALF Lawyers
05.2023 - 06.2024
Office Manager/Reception
First Response Mechanical
02.2021 - 03.2023
Paralegal (Personal Injury)
Shine Lawyers
11.2014 - 08.2020
Customer Service Team Leader
Sovereign Housing Association
10.2012 - 08.2014
Senior Consultant
Shine Lawyers
01.2010 - 08.2012
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