Tanya Leighton
Portland,VIC
Summary
Seasoned Executive Assistant with background in office methods, Outlook calendaring, travel arrangements, expense reports and event planning. Good organizational, clerical and phone skills to accept direction and follow office procedures.
Overview
9
9
years of professional experience
Work History
Business Administration Manager
Bupa Aged Care
10.2021 - Current
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw HR training, coaching, mentoring and staff retention.
- Streamlined workflow.
- Observed all laws, regulations and other applicable obligations.
- Oversaw process improvement initiatives.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Reconciled business and creative needs.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Prepared operational and salary budgets.
- Developed strategic plans and initiatives.
- Evaluated business data and reported o findings to inform stakeholders.
- Processed employee expense reports quickly to prevent delays in payouts.
- Contributed to economic success by participating in budgeting process.
- Executed training programs.
- Drove specification, scheduling, status and review processes.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Improved operation procedure between IT provider and end-users.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Personal Care Assistant
Bupa
03.2015 - 10.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Yr 12 -
Rushworth Secondary College
Rushworth, VICSkills
- Sales and Marketing
- Risk Management
- Business Development
- Human Resources Management
- Performance Metrics
- Organizational Skills
- Problem Solving
- Strategic Planning
- Decision Making
- Time Management
- Regulatory Compliance
- Staff Training and Development
- Operations Management
- Team Leadership
- Databases
- Managing Multiple Projects
- Eye for Detail
- Staff Supervision
- Database Management
- Training Documents
- Microsoft Office Suite
- SharePoint
- Business Administration
- Emergency Response
- Customer Service
- Documentation and Reporting
- Hiring and Training
- Onboarding and Orientation
- Budget Administration
- Computer Skills
Timeline
Business Administration Manager
Bupa Aged Care
10.2021 - Current
Personal Care Assistant
Bupa
03.2015 - 10.2021
Yr 12 -
Rushworth Secondary College
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