Tanya Leighton
Portland,VIC
Summary
Proven leader with a track record of enhancing client satisfaction and streamlining operations at Bupa Aged Care. Expert in project management and team leadership, achieving significant improvements in staff retention and client relationships. Skilled in MS Office and analytical thinking, consistently delivering solutions that exceed expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Work Cover Consultant
Chandler McCleod/Alcoa
01.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Onboarded and managed new client accounts to boost retention rates.
Business Administration Manager
Bupa Aged Care
01.2016 - 01.2024
- Evaluated competitors'' offerings in order to refine product positioning strategies and gain a competitive advantage in the marketplace.
- Championed the implementation of innovative solutions to address complex business challenges, resulting in improved overall performance and increased client satisfaction levels.
- Facilitated interdepartmental collaboration efforts in order to streamline communication processes and encourage cohesive planning strategies.
- Negotiated contracts with vendors for better pricing, improving the company''s bottom line.
- Analyzed financial data to inform budget planning, supporting informed decision-making processes for long-term success.
- Maintained strict compliance with industry regulations through meticulous record-keeping practices and diligent adherence to established protocols.
- Oversaw HR training, coaching, mentoring and staff retention.
- Managed day-to-day development issues.
- Executed training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Personal Carer
Bupa Aged Care
02.2010 - 03.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Shepparton High School
Shepparton, VICSkills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Analytical Thinking
- Goal Setting
- Project Leadership
- Project Management
- Staff Management
- Employee Management
- Timeline Development
Timeline
Work Cover Consultant
Chandler McCleod/Alcoa
01.2024 - Current
Business Administration Manager
Bupa Aged Care
01.2016 - 01.2024
Personal Carer
Bupa Aged Care
02.2010 - 03.2016
High School Diploma -
Shepparton High School
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