TANYA LIAINA
SUNSET,QLD
Summary
Skilled in conflict de-escalation and problem-solving, I boosted youth engagement by developing tailored activities at MANAWISE ORGANISATION. Leveraging a continuous learning mindset and active listening. Enthusiastic Youth Worker skilled in supporting emotional, social and personal growth of young individuals. Offering 2 years of experience in clinical and behavioural roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Youth Care and Support Worker
MANAWISE ORGANISATION
04.2024 - Current
- Participated in ongoing professional development opportunities to stay current on best practices within the youth care field.
- Assisted young people in setting achievable goals, promoting personal growth and development.
- Fostered positive relationships between youths, their families, and support networks through regular communication and collaboration.
- Improved youth engagement by developing and implementing interactive activities tailored to their interests and needs.
- Contributed to a reduction in negative behaviour's by consistently enforcing boundaries and expectations.
- Managed daily operations of assigned facility; ensuring cleanliness, safety standards were met, and adequate supplies were available for program activities.
Checkout Assistant
Woolworths Supermarket
04.2022 - Current
- Greeted customers and provided outstanding customer service.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
- Managed customer inquiries in a timely manner, ensuring their needs were met and exceeded expectations.
- Maintained a clean, organized, and inviting checkout area to facilitate efficient transactions.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Residential Youth Worker
Southern Cross Support Services
08.2023 - 06.2024
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
Residential Youth Care Worker
Stride
02.2023 - 02.2024
- Promoted positive relationships among residents through conflict resolution techniques and team-building exercises.
- Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
- Supported the educational goals of youth under my care by providing tutoring services as needed in various subjects areas.
- Taught clients to relate socially through use of daily routines and activities.
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Assisted clients in exploring feelings and understanding behaviour's.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
No Degree - Cert 4 Child Youth And Family Intervention
Skills Generation
Queensland04-2025
Skills
- Confidentiality and Privacy
- Problem-solving abilities
- Continuous learning mindset
- Active listening abilities
- Documentation And Reporting
- Self-Care Practices
- Substance Abuse Prevention
- Conflict de-escalation
Languages
Samoan
Native or Bilingual
English
Professional Working
Timeline
Youth Care and Support Worker
MANAWISE ORGANISATION
04.2024 - Current
Residential Youth Worker
Southern Cross Support Services
08.2023 - 06.2024
Residential Youth Care Worker
Stride
02.2023 - 02.2024
Checkout Assistant
Woolworths Supermarket
04.2022 - Current
No Degree - Cert 4 Child Youth And Family Intervention
Skills Generation
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