Tanya Litre
Redcliffe,QLD
Summary
Detail-oriented and highly organized claims support professional with over three years of experience in the insurance industry. Proven ability to manage multiple tasks efficiently while ensuring high levels of accuracy and customer service. Seeking to leverage expertise in claims processing and administration in a challenging new role.
Overview
3
3
years of professional experience
Work History
Specialist Claims Consultant
Auto & General
05.2022 - Current
- Played a crucial role in the timely and efficient management of claims support activities, facilitating smooth communication and decision-making for claims processing.
- Triaged claims files to various recovery and settlements teams, optimizing cost and service outcomes.
- Processed payments, updated claims information, and managed inbound communications via email and phone to ensure all necessary information was available for claims processing.
- Coordinated outsourcing efforts with service providers such as Tapanda, Merc Agents, and legal panels to streamline claim resolutions.
- Supported Fair and Reasonable (F&R) assessments and followed up on necessary actions to maintain operational rhythms.
- Loaded Policy of Loss (POL) documentation to assist settlements claims consultants in managing their workloads.
- Conducted reviews of 180-day no contact claims to ensure compliance with operational standards and rhythms.
Education
VCE -
Victorian Certificate of Education
Diploma - Information Technology, Communications and Operational Systems
Australian Institute of Information Technology and Communications
01.2017
Double Diploma - Business and Management
Ivy School of Management
01.2016
Skills
- Detail-oriented claims processing
- Ability to manage multiple tasks
- Strong self-management skills
- Commitment to enhancing customer satisfaction
- Proficient in written and verbal communication
- Experienced in navigating diverse software platforms
Professional Development
Participated in internal training programs and online courses focused on claims processing and customer service excellence.
Additional Information
- Received recognition for high performance in claims processing and customer service initiatives.
- Active participant in workplace giving initiatives, contributing to causes supported by Auto & General.
Timeline
Specialist Claims Consultant
Auto & General
05.2022 - Current
Diploma - Information Technology, Communications and Operational Systems
Australian Institute of Information Technology and Communications
Double Diploma - Business and Management
Ivy School of Management
VCE -
Victorian Certificate of Education
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