Tanya Lumley

• Successfully managed multiple projects simultaneously by prioritising client needs, resource availability, and alignment with client and organisational goals.
• Developed customised employment and volunteer strategies for clients, resulting in increased interview rates and employment offers.
• Served as company representative on project-based committees, and held office-bearer role on Workforce Australia leadership Team; collaboratively facilitating and delivering successful outcomes in challenging environments.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Enhanced client's potential by facilitating mentorship and coaching, running both small group sessions, and one-on-one coaching.
• Ongoing analysis of data to identify successful strategies implemented within organisation leading to higher placement rates and outcomes.
• Coordinated services with other agencies, community-based organisations, and healthcare professionals to provide useful benefits to clients.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

• Maintained operations of successful creative and function space, throughout closures and restrictions due to government pandemic restrictions.
• Function and event coordination, management, and facilitation of venue's hospitality space.
• Social media and marketing content creation.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.

• Business co-owner and Operations Manager.
• Creation of successful all in-house communications and branding, PR, and advertising - achieving immense coverage of media exposure across all prominent outlets locally and nationwide.
• Management of all recruitment and supervision of up to 30 staff members within the restaurants and across off-site events.
• Working in partnership on menu creation within the venues and on many successful events, ranging from weddings and formal events, to brewery event days.
• Reviewed and approved invoices, payment requests, and expense reimbursements.
• Researched, analysed, and projected market data.

• Business-to-business client service, with start to finish management of client ordering and supply,.
• All-business liaison with management, sales representatives, warehouse staff, and clients for rostering delivery requirements and customer needs.
• Production and design of business materials and communications.
• Proactively identified opportunities for improving administrative processes within departments, implementing changes that led to increased efficiency and effectiveness.
• Management of in-house and off-site events with customers and suppliers, including large corporate trade events ant to more intimate social occasions.
• Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.

Further information available upon request

• Management of daily databases and reporting
• Issuing outgoings to customers attending the office
• Working on opportunities to assist and educate the public on the Return and Earn Scheme and the benefits of the program
• Processing customer deposits
• Face-to-face customer service and education with a diverse range of customers and community groups.

• Achieved extensive coverage through hosting media launches, the coordination of interviews between media and artists and following up publications/airing, as well as the distribution of press information kits
• Maintained and grew relationships with key media figures locally, nationally, and internationally
• Employment and supervision of campaign staffing for all major events
• Arrangement of nation-wide editorial and reviews in various cross-media resources
• Tracking and monitoring of editorial placement, and media report creation for clients at the completion of all major and minor campaigns.

• Managing industry relationships through publicists, artist management, record labels, tour agencies, and event promotors; securing contact with sought-after artists for interview and content creation
• Editing and writing editorial copy for music and arts pages
• Making weekly decisions on content and space, within a team of editors and layout professionals
• Managing and maintaining a large photographic database
• Working to, and ahead of, extremely tight deadlines and space.