Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Tanya Lux

Summary

Effective communicator and leader, excelling in driving positive change across various demographics. Proactive, diplomatic leadership style consistently exceeds targets. A knowledgeable yet coachable customer service manager with a knack for creating a memorable shopping experience. Skilled in fostering collaboration and building enduring relationships within diverse teams.

Overview

23
23
years of professional experience

Work History

Sales Professional

David Jones
03.2016 - Current


  • Building strong relationships by delivering world-class customer service and seamless solutions, through personalized service and memorable in-store experiences - enhancing customer loyalty to maximise sales.
  • Achieving high levels of customer satisfaction.
  • Conflict resolution. Being the go for my colleagues for assistance in minimising escalations due to my warm and diplomatic communication style.
  • Consistently achieving sales targets through a strong commitment to delivering value-added solutions tailored specifically for each client's unique requirements. Through my in depth product knowledge.
  • Coaching and training and leading by example, always striving to Inspire Like No Other.
  • Demonstrated ability to manage and lead, stock take and sale set up - delegating tasks, attention to detail, and exceptional time management.


Small Business Owner

Self Employed Owner-Operator
03.2013 - 02.2019
  • Managed daily operations for a successful small business.
  • Very quickly establishing a loyal customer base.

Customer Service and Administration

Brava Lingerie
06.2009 - 06.2010
  • Supported management in decision-making processes by providing detailed support on operational activities and stock control.

Call Centre Team Leader

Teletech
07.2004 - 09.2005
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.
  • Spearheaded new call centre strategies and procedures, leading to enhanced productivity and customer service quality.
  • Oversaw call-monitoring, coaching, performance and corrective action for all team members.
  • Coached and mentored team members for improved performance, developed new more effective sales script, resulting in increased call handling efficiency and reduced wait times.
  • Trained, motivated and coached team members to create connections over the phone.


Sales Representative

Luv-A-Duck
05.2002 - 07.2004
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Senior Trainer

Head Masters Hair Dressing College
02.2001 - 01.2002
  • Analyzed training, student outcomes and course delivery.
  • Evaluated training needs to improve training quality.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Engaging students in a genuine manner resulting in increased student retention.

Skills

  • Time management - Multi-task, Prioritise and delegate effectively
  • Sales expertise
  • Client Relationship Management
  • Relationship building
  • Leadership and people management
  • People-Oriented and Customer Obsessed
  • Training, Development - Growth Mindset
  • Business Operations
  • Complex Problem Resolver
  • Exceptional Communication and rapport building skills, Written, verbal and non-verbal
  • Processing payments
  • Stock management

Accomplishments

    I received an award from David Jones for being Customer Service Obsessed.

References

Available upon request

Timeline

Sales Professional

David Jones
03.2016 - Current

Small Business Owner

Self Employed Owner-Operator
03.2013 - 02.2019

Customer Service and Administration

Brava Lingerie
06.2009 - 06.2010

Call Centre Team Leader

Teletech
07.2004 - 09.2005

Sales Representative

Luv-A-Duck
05.2002 - 07.2004

Senior Trainer

Head Masters Hair Dressing College
02.2001 - 01.2002

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Tanya Lux