Tanya Lux
Summary
Effective communicator and leader, excelling in driving positive change across various demographics. Proactive, diplomatic leadership style consistently exceeds targets. A knowledgeable yet coachable customer service manager with a knack for creating a memorable shopping experience. Skilled in fostering collaboration and building enduring relationships within diverse teams.
Overview
23
23
years of professional experience
Work History
Sales Professional
David Jones
03.2016 - Current
- Building strong relationships by delivering world-class customer service and seamless solutions, through personalized service and memorable in-store experiences - enhancing customer loyalty to maximise sales.
- Achieving high levels of customer satisfaction.
- Conflict resolution. Being the go for my colleagues for assistance in minimising escalations due to my warm and diplomatic communication style.
- Consistently achieving sales targets through a strong commitment to delivering value-added solutions tailored specifically for each client's unique requirements. Through my in depth product knowledge.
- Coaching and training and leading by example, always striving to Inspire Like No Other.
- Demonstrated ability to manage and lead, stock take and sale set up - delegating tasks, attention to detail, and exceptional time management.
Small Business Owner
Self Employed Owner-Operator
03.2013 - 02.2019
- Managed daily operations for a successful small business.
- Very quickly establishing a loyal customer base.
Customer Service and Administration
Brava Lingerie
06.2009 - 06.2010
- Supported management in decision-making processes by providing detailed support on operational activities and stock control.
Call Centre Team Leader
Teletech
07.2004 - 09.2005
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Spearheaded new call centre strategies and procedures, leading to enhanced productivity and customer service quality.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Coached and mentored team members for improved performance, developed new more effective sales script, resulting in increased call handling efficiency and reduced wait times.
- Trained, motivated and coached team members to create connections over the phone.
Sales Representative
Luv-A-Duck
05.2002 - 07.2004
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Senior Trainer
Head Masters Hair Dressing College
02.2001 - 01.2002
- Analyzed training, student outcomes and course delivery.
- Evaluated training needs to improve training quality.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Engaging students in a genuine manner resulting in increased student retention.
Skills
- Time management - Multi-task, Prioritise and delegate effectively
- Sales expertise
- Client Relationship Management
- Relationship building
- Leadership and people management
- People-Oriented and Customer Obsessed
- Training, Development - Growth Mindset
- Business Operations
- Complex Problem Resolver
- Exceptional Communication and rapport building skills, Written, verbal and non-verbal
- Processing payments
- Stock management
Accomplishments
I received an award from David Jones for being Customer Service Obsessed.
References
Available upon request
Timeline
Sales Professional
David Jones
03.2016 - Current
Small Business Owner
Self Employed Owner-Operator
03.2013 - 02.2019
Customer Service and Administration
Brava Lingerie
06.2009 - 06.2010
Call Centre Team Leader
Teletech
07.2004 - 09.2005
Sales Representative
Luv-A-Duck
05.2002 - 07.2004
Senior Trainer
Head Masters Hair Dressing College
02.2001 - 01.2002