Tanyaradzwa (Tanya) Magura
Ormeau,QLD
Summary
Driven leader with a track record of enhancing team efficiency and customer satisfaction at Event Cinemas. Excelled in staff management and training, leveraging analytical thinking and complex problem-solving skills. Proven ability in mentoring for growth, significantly improving performance and safety standards. Demonstrates a goal-oriented approach with a focus on achieving tangible results.
Overview
5
5
years of professional experience
Work History
Supervisor
Event Cinemas
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Crew Trainer
McDonald's
04.2019 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Education
Pharmacy - Health
Griffith University
Gold Coast, QLD12.2026
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Analytical Thinking
- Data Analysis
Timeline
Supervisor
Event Cinemas
08.2022 - Current
Crew Trainer
McDonald's
04.2019 - 03.2024
Pharmacy - Health
Griffith University