Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanyaradzwa (Tanya) Magura

Ormeau,QLD

Summary

Driven leader with a track record of enhancing team efficiency and customer satisfaction at Event Cinemas. Excelled in staff management and training, leveraging analytical thinking and complex problem-solving skills. Proven ability in mentoring for growth, significantly improving performance and safety standards. Demonstrates a goal-oriented approach with a focus on achieving tangible results.

Overview

5
5
years of professional experience

Work History

Supervisor

Event Cinemas
08.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Crew Trainer

McDonald's
04.2019 - 03.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Education

Pharmacy - Health

Griffith University
Gold Coast, QLD
12.2026

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Development
  • Analytical Thinking
  • Data Analysis

Timeline

Supervisor

Event Cinemas
08.2022 - Current

Crew Trainer

McDonald's
04.2019 - 03.2024

Pharmacy - Health

Griffith University
Tanyaradzwa (Tanya) Magura