Junior Rugby League and Rugby Union
- Volunteering for 7 years
- Accredited team manager
- Level 1 sports trainer
- Club sponsors
Tanya Mahoney
Summary
Positive and diligent Aged Care professional effective at promoting resident satisfaction by address concerns, spearheading quality improvement and implementing updates to enhance residents care. Talented business manager with demonstrated operational and leadership skills. Offering 8 years of Aged Care experience paired with a goal-oriented and performance-minded approach.
Overview
17
17
years of professional experience
Work History
Residential Manager
Anglicare
12.2021 - Current
- Proficient in software including Kronos, Epicor, Basware, Promaster, MOA, Archibus, Workday, and Clinical Manager
- Coordinated and oversaw COVID related concerns between all stakeholders.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents families through regular updates and open lines of communication.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Provided for peaceful and safe resident relations through complaint management and conflict resolution.
IPC Lead
Anglicare
02.2021 - Current
- Facilitated workshops and training sessions on infection prevention and control principles, empowering employees with knowledge to contribute to IPC efforts
- Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
- Optimized inventory management practices, reducing excess stock and minimizing shortages.
Care Manager
Anglicare
03.2021 - 12.2021
- Assessed residents and developed plans to meet needs including detailed behaviour support planning.
- Managed complex resident cases, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Maintained detailed records in compliance with agency standards and regulations.
- Conducted risk assessments for patients, proactively addressing potential health issues.
- Coordinated referrals to specialists, hospitalisations, and other enabling services for patients.
- Engaged in continuous professional development to stay current with advances in care management.
- Conducted thorough incident investigation practice and reporting to government agencies.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident's unique needs. Devised and implemented patient and resident care plans, programs, policies and procedures.
Registered Nurse and Care Coordinator
Anglicare
02.2017 - 03.2021
- Utilised critical thinking skills to prioritize nursing interventions based on residents individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying General Practitioner and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for residents families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, safe medication use, and disease management.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
Call Centre Manager/Customer Service Manager
Stratco
01.2008 - 01.2013
- Addressed Human Resource related events including team member evaluation, staff recruitment and conflict resolution. Conducted regular performance reviews of team members, identifying opportunities for growth and development.
- Fostered a fast paced environment requiring an eye for detail and the ability to work quickly and under pressure
- Established a positive work environment by fostering open communication and promoting teamwork among staff members.
- Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
- Expertly managed escalated issues through effective communication strategies leading to swift resolutions.
Education
MBA -
SOUTHERN CROSS UNIVERSITY
10-2025
Provide First Aid And CPR -
ROYAL LIFE SAVING NEW SOUTH WALES
04-2024
Healthcare Fire Safety Officer (FSO) -
SPECIALIST TRAINING & DEVELOPEMENT SERVICES
01-2024
GOAL Growing Our Anglicare Leaders -
ANGLICARE
09-2023
Wound Management -
AUSTRALIAN COLLEGE OF NURSING
01.2022
IPC Lead -
AUSTRALASION COLLEGE OF INFECTION PREVENTION AND CONTROL
02.2021
Leadership Essentials -
ANGLICARE
01.2021
Level 1 Sports Trainer -
NSW JUNIOR RUGBY LEAGUE
09.2020
Bachelor of Nursing -
WESTERN SYDNEY UNIVERSITY
12.2016
Skills
- Staff management
- Operations management
- Budgeting and financial management
- Care management
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Critical thinking
- Relationship building
- Continuous improvement
Interests
Timeline
Residential Manager
Anglicare
12.2021 - Current
Care Manager
Anglicare
03.2021 - 12.2021
IPC Lead
Anglicare
02.2021 - Current
Registered Nurse and Care Coordinator
Anglicare
02.2017 - 03.2021
Call Centre Manager/Customer Service Manager
Stratco
01.2008 - 01.2013
Wound Management -
AUSTRALIAN COLLEGE OF NURSING
Level 1 Sports Trainer -
NSW JUNIOR RUGBY LEAGUE
MBA -
SOUTHERN CROSS UNIVERSITY
Provide First Aid And CPR -
ROYAL LIFE SAVING NEW SOUTH WALES
Healthcare Fire Safety Officer (FSO) -
SPECIALIST TRAINING & DEVELOPEMENT SERVICES
GOAL Growing Our Anglicare Leaders -
ANGLICARE
IPC Lead -
AUSTRALASION COLLEGE OF INFECTION PREVENTION AND CONTROL
Leadership Essentials -
ANGLICARE
Bachelor of Nursing -
WESTERN SYDNEY UNIVERSITY
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