Tanya Malik

• Delivered exceptional customer service by assisting shoppers, responding to enquiries, and resolving issues in a friendly and professional manner.
• Supported promotional activities and seasonal campaigns to drive sales and enhance the shopping experience.
• Collaborated with team members and supervisors to achieve daily store targets and KPIs.
• Replenished and merchandised stock efficiently to maintain product availability and visual standards across departments (e.g. apparel, homewares, electronics).

• Welcomed guests with warmth and navigated them through a vegetarian menu.
• Ensured thorough communication of ingredient specifics, preparation techniques, and allergen information in accordance with vegetarian guidelines.
• Maintained dining area cleanliness in accordance with hygiene standards.
• Handled customer concerns and feedback with professionalism, escalating issues to management when required.
• Collaborated with kitchen staff to ensure timely and accurate order preparation.
• Managed table settings, refills, and clearing with efficiency during high-traffic periods.
• Promoted seasonal dishes, specials, and beverages to increase upselling opportunities.

• Greeted guests warmly and managed reservations and walk-ins efficiently during high-traffic evening hours.
• Managed the restaurant’s booking system to ensure optimal table turnover and guest satisfaction.
• Coordinated with waitstaff and kitchen to ensure seamless service and timely table turnovers.
• Maintained front desk operations including answering calls, scheduling bookings, and handling take-away or delivery requests.
• Assisted in handling closing reports and cash handling duties as required.
• Provided support in managing late-night crowd and security checks in coordination with night staff.

• Help customer to meet their need and wants according to their convenience, help them to bill their products with calmness and respectfully.
• Assisted with billing inquiries and directed customers to appropriate service counters.
• Offered information about clothing collections, ongoing sales, loyalty programs, and store layout.

Maintained high standards of customer service and hospitality in all guest interactions.

Monitored guest feedback and relayed concerns to supervisors for prompt resolution.

Managed wake-up call requests, guest messages, and handled VIP arrivals.

Supported room attendants in daily cleaning tasks and turndown services.

Reported maintenance issues and coordinated with engineering for prompt resolution.

Ensured compliance with hygiene and safety protocols in all housekeeping areas.

Participated in daily briefings, training sessions, and departmental meetings.