Tanya Marshall
Cairns,QLD
Summary
Organized and known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. I have always put my whole heart into all the jobs i have held and have been known for always having a smile on my face, Im a very dedicated and loyal employee and would love the opportunity to work fo you.
Overview
14
14
years of professional experience
Work History
Receptionist
DWS
Cairns, QLD
08.2023 - 09.2024
- Scheduled appointments for clients
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in Ordering Materials needed for each job. anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed incoming mail distribution and photocopying documents as requested.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Assistant in Nursing
Mercy Health
Cairns, QLD
01.2019 - 07.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Helped residents walk with or without self-help devices.
Assistant in Nursing/Link Nurse
Warrina Aged Care
Innisfail, QLD
01.2012 - 12.2018
- Actively ensured that the care is delivered in accordance with the policies and procedures of the facility, in line with scope and practice, and other governing regulations to avoid potential loss to the facility.
- Successfully provide a high standard of ongoing clinical management and perform nursing interventions in accordance with recognized standards of relevant practice.
- Ensure that families and significant others are included in the care planning process and in any decisions affecting the resident.
- Demonstrated ability to assist with comprehensive resident assessment in line with current legislative requirements.
- Successfully demonstrated the ability to perform safe resident medication management and administration.
- Regular communication with hospitals to obtain copies of patient records and organizing transfers of patients.
- Highly committed to continuous quality care, organizational values, ethos, and positive attitude towards the care of the aged.
- Actively monitor staff work performance in accordance with scope of practice.
- Regularly ensures correct maintenance is taken to maintain current knowledge and relevant skills.
- Implement appropriate nursing care and undertake or assist with general and specialized procedures from nursing care plans.
- Correctly provide verbal and documented information within the scope of practice to residents, other healthcare team members, along with members of the public.
- Regular contribution to procedures for effectively dealing with people exhibiting challenging behaviors.
- Strictly followed safe lifting techniques and individual resident lifting instructions to assist in preventing injury to myself or a resident. (Transferring via hoist, pixel, rollator.)
- Complete skin integrity checks and basic wound care.
- Stocktake and ordering of continence aids.
- Give medication via Webster Pac, provide assistance with self-medication to those who require it.
- Continence support, including bowel and bladder care.
- Assessing clients for continence aids
- Stocktake of continence aids to ensure we can provide to all who require them
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
Home Care and Community
HCAC Innisfail
Innisfail, QLD
02.2011 - 01.2012
- Support for clients with social outings in the community or while traveling.
- Supporting clients with activities of daily living like grocery shopping, medical appointments, and banking.
- Supporting clients with daily activities in the home like meal preparation and cleaning.
- Assisted clients with mobility issues by helping them with transfer in home and in the community.
- Recorded patient information such as condition, diet and progress in medical records.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Answered call lights promptly to attend to client requests or needs.
- Encouraged patients' involvement in decision making regarding their care plan.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Collaborated with other members of the healthcare team to ensure quality care for all clients.
- Adhered to agency policies and procedures while providing home health services.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Assisted family members in understanding how best to provide care for their loved one at home.
- Accurately documented patient visits in an electronic health record system.
- Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Tracked and reported clients' progress based on observations and conversations.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Education
• Certificate in Awareness of older persons Mental
TAFE
Innisfail, QLD• Certificate III in Aged Care
TAFE
Innisfail, QLD• Certificate II in Community Services
TAFE
Innisfail, QLD• Completed Room Attendant Course
TAFE
Innisfail • Certificate IV in aged care
TAFE
CairnsSkills
- Effective time management
- Hardworking
- High level of safety awareness
- Ability to work independently or with a team
- Stocktaking and ordering
- Ability to meet deadlines
- Respectful and compassionate
- Effective problem solving
- File Management
- Administrative Support
- Data Entry
- Scheduling
- Scheduling appointments
- Calendar Management
- Time Management
- Basic accounting
- Supply Management
- Organization skills
- Multitasking and prioritization
- Verbal and written communication
- Multi-Line Telephone Systems
- ordering materials
- Infection control procedures
- Mobility Assistance
- Electronic Charting
- Collecting specimens
- Condition Monitoring
- Direct Patient Care
- Indirect Patient Care
- Patient Lifting
- Patient Relations
- Monitoring fluids
- Care plan implementation
- Transporting patients
- Patient-focused care
- Quality Assurance
- Patient Care
- Toileting assistance
- Meal Planning
- Outpatient Care
- Understands mobility assistance needs
- Chronic Disease Management
- Assisting with personal grooming
- Vital signs monitoring
- Compassionate
- Bedside manner
- Valid [State] driver's license
- Family support and assistance
- Light Housekeeping
References
References available upon request.
Timeline
Receptionist
DWS
08.2023 - 09.2024
Assistant in Nursing
Mercy Health
01.2019 - 07.2023
Assistant in Nursing/Link Nurse
Warrina Aged Care
01.2012 - 12.2018
Home Care and Community
HCAC Innisfail
02.2011 - 01.2012
• Certificate in Awareness of older persons Mental
TAFE
• Certificate III in Aged Care
TAFE
• Certificate II in Community Services
TAFE
• Completed Room Attendant Course
TAFE
• Certificate IV in aged care
TAFE
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