Summary
Overview
Work History
Education
Skills
Languages
GET IN TOUCH:
Timeline
Generic

Tanya Matiu

Ipswich,QLD

Summary

Customer-focused Sales Representative with one years experience leading outbound call center operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer and call team needs. Dedicated to maximise sales and fundraising results with exceptionally engaged and loyal employees.

Overview

4
4
years of professional experience

Work History

Warehouse Pickpacker

Action Workforce
02.2024 - Current
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Safely and securely loaded items to prevent damage during transport.

Sales Representative

360salescorp
07.2021 - 08.2021
  • Contacted new and existing customers to outline benefits of products.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Led outbound calling team such that each team member met or exceeded sales targets.
  • Documented sales call data in company software.

Debt Collector

Marshall Freeman Collections
08.2021 - 06.2021
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Advised debtors on payment options and set up payment plans.
  • Current (started again Aug 21) Feb 2021 to Jun 2021

Education

Certificate II - Skills for Work and Vocational Pathways

RSA:RSG
01.2021

GED - undefined

Te WānangaAotearoa
09.2014

GED - undefined

North Polytechnic
05.2014

Skills

  • Performance-driven
  • Script use
  • Inbound and outbound calls
  • Product and service
  • Understanding
  • Flexible
  • Friendly, positive attitude

Languages

English
Full Professional

GET IN TOUCH:

  • 0450 913 034
  • Tanyamatiurameka@gmail.com
  • Gold Coast, QLD

Timeline

Warehouse Pickpacker

Action Workforce
02.2024 - Current

Debt Collector

Marshall Freeman Collections
08.2021 - 06.2021

Sales Representative

360salescorp
07.2021 - 08.2021

Certificate II - Skills for Work and Vocational Pathways

RSA:RSG

GED - undefined

Te WānangaAotearoa

GED - undefined

North Polytechnic

Similar Profiles

CREATE PROFILE
Tanya Matiu