TANYA MATSALEE
Perth
Summary
Personable and empathetic offering compassion and genuine interest in mental health support. I have the ability to demonstrate strong active listening skills and build natural trust within clients.
Knowledge of mental health principles and crisis intervention combined with strong communication. Committed to making positive impact by supporting individuals in their mental health journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lottery Attendant
Joondalup Lottery Centre
04.2025 - Current
- Greeted customers and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized work area for a clean work environment for staff and customers.
- Maintaining a friendly and approachable demeanour, fostering positive relationships with regular patrons.
- Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
Cashier/Lottery Attendant
Newsagency & Lottery, Alexander Heights
10.2023 - 03.2024
- Inform customers about upcoming promotions and special offers related to lotteries.
- Processed cash, credit card and debit card payments for lottery ticket purchases.
- Printed customer bills and processed payments using the cash register.
- Provided advice to customers on how to play various types of lottery games.
- Maintained cleanliness of the store premises and workspace.
- Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
- Scanned winning tickets to calculate payouts.
Waitress
Cha Da Thai, Padbury
12.2021 - 07.2023
- Greeted customers and provided menus.
- Took orders from Patrons accurately and efficiently.
- Prepared appetizers and garnishes to assist kitchen staff.
- Delivered accurate checks at the end of each meal period.
- Stocked shelves with supplies and utensils.
- Efficiently cleared and prepared tables for next diners.
- Developed positive relationships with regular customers.
Education
Certificate II & IV - Business
Tafe FEC
High School - undefined
Warwick Senior High School
Skills
- Customer service
- Relationship building
- Customer assistance
- Product Recommendations
- Willingness to learn
- Staff Training
- Active listening
- Team collaboration
- POS systems
Certification
Lottery West Online Training – completed/up to date
AVAILABILITY
- TUESDAY - Available after 4pm
- SATURDAY – Available any time
- SUNDAY – Available any time
Timeline
Lottery Attendant
Joondalup Lottery Centre
04.2025 - Current
Cashier/Lottery Attendant
Newsagency & Lottery, Alexander Heights
10.2023 - 03.2024
Waitress
Cha Da Thai, Padbury
12.2021 - 07.2023
High School - undefined
Warwick Senior High School
Certificate II & IV - Business
Tafe FEC
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